(well, Promise controller actually) caught it, stopped the bad drive and
let me know. Didn't lose a byte of data; very happy.
However when I called Maxtor to have the drive replaced I had to argue
for an hour: they refuse to accept a drive for return unless their
diagnostics tool has been run on it (and a code from the tool provided).
However their tool doesn't support RAID controllers. There answer: just
plug the drive into an IDE controller.
I had to argue up the line that I wasn't going to dissemble my machine
and risk further damage to test a disk I knew was bad on a controller
that I never planned to use it on. Finally a manager (obviously just
wanting to get me off the phone) allowed this "one time exception" with
the rules that they wouldn't guarantee that the new drive would fix the
problem and that I couldn't return anything with the code again.
The new drive came in today and, giving props to ASUS/Promise the array
was rebuilt in about 1/2 hour (it's an 80 Gig disk) and I'm fully back
in mirrored business.
But I'll never buy a Maxtor drive again. The fact that their diagnostic
tool lacks the same capabilities as their drives but its use is required
for returned is just one of the many definitions of stupidity as far as
I'm concerned.
Moral: RAID 0 = GOOD; Maxtor Support Policies = BAD.
Jim Davis
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