for diagnostics. I'm not sure what you mean by "wipe out all your data"
- no diagnostic tool should do that whether you're using RAID or not.
Maxtor, it seems to me, has the choice to either support RAID
controllers (or at least the major ones: the Promise controller in my
system being the one used in about 90% of all mid/low-range IDE RAID
motherboards) or not require this diagnostic for returns from RAID
systems. In effect, if you can't think of an automated way to test,
then don't require an automated test.
This would still allow the vast majority of RMAs to be made using the
diagnostics code (which, if applicable, is actually quite useful and can
lead to solutions that don't require an RMA), but leeway should be given
when their automated diagnostic tools are incompatible with environments
their drives ARE compatible with (and clearly labeled as applicable to).
To me it seems as simple as that: don't require it if you don't support
it. You can, of course, require it in all scenarios that the software
supports, you can even highly recommend it in those scenarios that it
doesn't support.
Jim Davis
-----Original Message-----
From: Doug White [mailto:[EMAIL PROTECTED]
Sent: Saturday, November 01, 2003 7:55 PM
To: CF-Community
Subject: Re: 1, Maxtor: 0
I see your point - but if they produced a diagnostic for your raid
system, and
in that the diagnostics do a test read/write to the drive - the
diagnostic
procedure would have wiped out all your data.
If a single drive goes bad, it would seem to be the objective to test
that
single drive alone, right?
I feel your pain, but I sure could not think of a different way to
handle the
test.
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----- Original Message -----
From: "Jim Davis" <[EMAIL PROTECTED]>
To: "CF-Community" <[EMAIL PROTECTED]>
Sent: Saturday, November 01, 2003 6:22 PM
Subject: RE: 1, Maxtor: 0
| This is an IDE RAID system we're talking about - not some weird
| converter. Also Maxtor makes the following statements about the drive
| family:
|
| "[The drives are usable for] for performance PCs, gaming systems,
| digital video editing and entry-level RAID applications."
|
| "DiamondMaxR Plus ATA drives work effectively in RAID applications for
| performance-based servers and workstations. DiamondMax drives feature
| the highest capacities available on a per-drive basis and are perfect
| for servers and network attached storage applications."
|
| One of the selling points made about the DiamondMax line at the Maxtor
| website is:
|
| "Tested compatibility in network and RAID environments."
|
| There are actually many more statements to that effect littered
| throughout the website and product literature.
|
| I'm not sure where you found that RAID was not the intended purpose of
| the drive, but Maxtor seems to disagree.
|
| Considering these statements I expect them to support the drive (not
the
| RAID solution - I am perfectly happy if they refuse to support the
RAID
| controller itself - but this was a drive problem).
|
| In my opinion they should either update their diagnostics tool, or not
| require (but still encourage) its use for every RMA. Either solution
| would be fine for me.
|
| Now you have the other side of the story again... from the other side
of
| the first side! ;^)
|
| For what it's worth the reason I have Maxtor drives in the system to
| begin with is because I've generally been impressed with their quality
| and support. I can't even, honestly, say that I'll never buy form
them
| again (I'll probably still just buy the cheapest, biggest drives I
can)
| but when faced with comparable features at the same price, Maxtor
won't
| be choice any longer.
|
| Jim Davis
|
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