converter. Also Maxtor makes the following statements about the drive
family:
"[The drives are usable for] for performance PCs, gaming systems,
digital video editing and entry-level RAID applications."
"DiamondMax� Plus ATA drives work effectively in RAID applications for
performance-based servers and workstations. DiamondMax drives feature
the highest capacities available on a per-drive basis and are perfect
for servers and network attached storage applications."
One of the selling points made about the DiamondMax line at the Maxtor
website is:
"Tested compatibility in network and RAID environments."
There are actually many more statements to that effect littered
throughout the website and product literature.
I'm not sure where you found that RAID was not the intended purpose of
the drive, but Maxtor seems to disagree.
Considering these statements I expect them to support the drive (not the
RAID solution � I am perfectly happy if they refuse to support the RAID
controller itself � but this was a drive problem).
In my opinion they should either update their diagnostics tool, or not
require (but still encourage) its use for every RMA. Either solution
would be fine for me.
Now you have the other side of the story again... from the other side of
the first side! ;^)
For what it's worth the reason I have Maxtor drives in the system to
begin with is because I've generally been impressed with their quality
and support. I can't even, honestly, say that I'll never buy form them
again (I'll probably still just buy the cheapest, biggest drives I can)
but when faced with comparable features at the same price, Maxtor won't
be choice any longer.
Jim Davis
-----Original Message-----
From: Doug White [mailto:[EMAIL PROTECTED]
Sent: Saturday, November 01, 2003 6:03 PM
To: CF-Community
Subject: Re: 1, Maxtor: 0
Perhaps you are being a little hard on Maxtor.��They originally sold the
drive
as an IDE drive,and their diagnostics application works on that type of
installation.
While your system supports using IDE drives in a RAID configuration,
that was
not the intended purpose of the Maxtor Drive.
I have been using Maxtor for a long time, along with IBM, seagate, and
others.
I have never had better service from ANY HD manufacturer as I have had
from
Maxtor.
Now you know the other side of the story!��:-)
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----- Original Message -----
From: "Jim Davis" <[EMAIL PROTECTED]>
To: "CF-Community" <[EMAIL PROTECTED]>
Sent: Saturday, November 01, 2003 4:21 PM
Subject: ASUS: 1, Maxtor: 0
| Well - I lost a drive last week.��Luckily it was mirrored and the ASUS
| (well, Promise controller actually) caught it, stopped the bad drive
and
| let me know.��Didn't lose a byte of data; very happy.
|
| However when I called Maxtor to have the drive replaced I had to argue
| for an hour: they refuse to accept a drive for return unless their
| diagnostics tool has been run on it (and a code from the tool
provided).
| However their tool doesn't support RAID controllers.��There answer:
just
| plug the drive into an IDE controller.
|
| I had to argue up the line that I wasn't going to dissemble my machine
| and risk further damage to test a disk I knew was bad on a controller
| that I never planned to use it on.��Finally a manager (obviously just
| wanting to get me off the phone) allowed this "one time exception"
with
| the rules that they wouldn't guarantee that the new drive would fix
the
| problem and that I couldn't return anything with the code again.
|
| The new drive came in today and, giving props to ASUS/Promise the
array
| was rebuilt in about 1/2 hour (it's an 80 Gig disk) and I'm fully back
| in mirrored business.
|
| But I'll never buy a Maxtor drive again.��The fact that their
diagnostic
| tool lacks the same capabilities as their drives but its use is
required
| for returned is just one of the many definitions of stupidity as far
as
| I'm concerned.
|
| Moral: RAID 0 = GOOD; Maxtor Support Policies = BAD.
|
| Jim Davis
|
|
|
|
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