Even after all I have said in this regard, Alejandro Barrera dijo [Mon, Aug 31, 2009 at 11:02:43PM +0200]: > On Monday 31 August 2009 22:37:57 ray horn wrote: > > This exactly why some people will not use Open Source - because there is no > > end-user support. Shall I abandon Cherokee in favor of Apache just so I can > > Excuse me?? Oh, so you think that end-user support should be free isn't it > that? > > > avoid being in this situation ? Shall I code my own web server so I avoid > > being in this situation ? Which alternative works for the rest of you ?!? > > Be my guest. Most people collaborating with Cherokee have full-time jobs. Non > of them get payed to code for Cherokee. If you want to change web servers, be > my guest. Keep your Apache... oh and please, do install it from trunk and > then > request free end-user support. > > > I mean, it was a nice run with Cherokee while it lasted... until I upgraded > > to the latest version and then "poof", up in smoke. > > That's what happens when you update from unstable. If you can't learn the > difference, then open source isn't for you. Please, go and download IIS and > wait for the next SP. > (...)
Complete, full ACK to Alejandro. Cherokee is one of the most user-supportive groups I have seen. I do have my share of issues with the pace of development - Although I understand the motivation not to hang to users running ages-long versions, the community is very, VERY helpful and willing to do all kinds of efforts to help a user needing help. Now, this clashes with the needs of users like Ray: Most users are not willing to learn the details of every piece of software they run, and do not need to run the latest and shiniest release. Most users want something stable, something they can hang on and know they will not be surprised for a long period. This is why we (distribution maintainers) don't like the idea in general of having so many "golden" releases: Imagine Debian freezes (it probably won't, as there are many unsolved aspects yet) in December, as somebody proposed. I cannot with a straight face ask my users to stick to 0.99.27 for the following (probably 24 months) release cycle, can I? In this case, I must say it was Ray who didn't want to go the extra mile: Ray, you were requested access to a machine (or VM image) to test the code on. What better community help than the one who helps to fix your problem _on_your_machine_ for free!? Of course, this also requires some effort (and trust) from your side. If that's not enough for you... Well, I'm sure Octality will be more than willing to get your contract, and fly Álvaro personally, equipped with a very-business-minded suit and tie, to spread magic powder over your data center and fix everything. Even clean the dust that might be piling under the racks. -- Gunnar Wolf • [email protected] • (+52-55)5623-0154 / 1451-2244 _______________________________________________ Cherokee mailing list [email protected] http://lists.octality.com/listinfo/cherokee
