I would keep your member handbook language simple: - meeting rooms and private spaces are not to be used as a living space. doors can be closed or locked for privacy, but private spaces must remain accessible to staff and leadership. (If this poses a security or privacy risk please talk to us ahead of time and we can work something out!) - all memberships and 24/7 access is a privilege not a right, and can be revoked at the descretion of community leadership.
The thing I am always very careful about is creating unnecessary language and restrictions for the majority based on the outlier actions of a single person. That kind of "scar tissue" exists in most rulebooks, where you can read a rule and think "the only reason this is here is because some idiot did that." Ultimately, I don't believe that the person you described in this scenario wasn't going to be deterred by a certain string of words. Yes, it's valuable to set expectations for everyone but remember when writing new rules that this person was an exception, not the rule :) Alex On Thu, Nov 29, 2018 at 5:33 PM Aloma Loren <freephotoproj...@gmail.com> wrote: > Thank you for your suggestions but her office did have a window in the > door. It had a blind that she could put down for some privacy but she also > had a towel taped up to cover gaps so you couldn't see anything. I need > some good wording for our handbook about this so any input for that would > be awesome. > > > On Thursday, November 29, 2018 at 2:23:08 PM UTC-8, Carl Sullivan wrote: >> >> Wow, what an ending. >> >> I know this is now resolved, in future you could benefit from replacing >> what I am assuming is a solid door with a glass door. It sets a better tone >> that while offices are "private work spaces", they are not "private >> spaces", it mihgt be a good mental shift so that people like Member X >> cannot completly divide their space from the rest of your coworking >> community. >> >> On Tuesday, November 27, 2018 at 5:25:27 AM UTC+11, Aloma Loren wrote: >>> >>> We have a member, we'll call this member X. >>> >>> X moved into a private office a couple months ago. >>> X gave 30 days notice that they will be out by the end of November, >>> however, they want to continue their membership as a Flex Desk member so >>> would still have 24/7 access to the space. >>> >>> It is clear from our security cameras X is here 24/7. Walks around the >>> space in their socks, is always in the same clothes, looks like they don't >>> shower... Hung a towel over the inside of the door to block any little >>> space between the blinds. >>> The other night the cameras showed the police here at 4:30am walking >>> through the space with flashlights. X says they had a friend in here that >>> got violent and they had to call the police. >>> >>> X refuses to let us show the office to new members. They claim they are >>> on the phone and busy all day. They literally slammed the door in my office >>> manager's face when she was trying to talk to her very kindly about this. >>> >>> Anyone dealt with this kind of situation before? >>> >>> I can handle not showing the office. I have a feeling it would not show >>> well anyway. >>> I do not feel comfortable with X still having access to the space after >>> they move out of their office. >>> Have you had to cancel a membership/refuse someone before? >>> How do you word it? >>> >>> Any advice or just sharing of stories welcome. >>> >>> >>> >>> -- > You received this message because you are subscribed to the Google Groups > "Coworking" group. > To unsubscribe from this group and stop receiving emails from it, send an > email to coworking+unsubscr...@googlegroups.com. > For more options, visit https://groups.google.com/d/optout. > -- ------------------ The #1 mistake in community building is doing it by yourself. Join the list: http://coworkingweekly.com Listen to the podcast: http://dangerouslyawesome.com/podcast -- You received this message because you are subscribed to the Google Groups "Coworking" group. To unsubscribe from this group and stop receiving emails from it, send an email to coworking+unsubscr...@googlegroups.com. For more options, visit https://groups.google.com/d/optout.
