This is perfect Alex, thank you and I agree. This is the only real issue we've had like this in 4.5 years and I'm committed to continuing our history of being trusting and flexible and assuming people have the best intentions until they prove otherwise.
On Thursday, November 29, 2018 at 3:11:09 PM UTC-8, Alex Hillman wrote: > > I would keep your member handbook language simple: > > - meeting rooms and private spaces are not to be used as a living space. > doors can be closed or locked for privacy, but private spaces must remain > accessible to staff and leadership. (If this poses a security or privacy > risk please talk to us ahead of time and we can work something out!) > - all memberships and 24/7 access is a privilege not a right, and can be > revoked at the descretion of community leadership. > > The thing I am always very careful about is creating unnecessary language > and restrictions for the majority based on the outlier actions of a single > person. That kind of "scar tissue" exists in most rulebooks, where you can > read a rule and think "the only reason this is here is because some idiot > did that." > > Ultimately, I don't believe that the person you described in this scenario > wasn't going to be deterred by a certain string of words. Yes, it's > valuable to set expectations for everyone but remember when writing new > rules that this person was an exception, not the rule :) > > Alex > > On Thu, Nov 29, 2018 at 5:33 PM Aloma Loren <[email protected] > <javascript:>> wrote: > >> Thank you for your suggestions but her office did have a window in the >> door. It had a blind that she could put down for some privacy but she also >> had a towel taped up to cover gaps so you couldn't see anything. I need >> some good wording for our handbook about this so any input for that would >> be awesome. >> >> >> On Thursday, November 29, 2018 at 2:23:08 PM UTC-8, Carl Sullivan wrote: >>> >>> Wow, what an ending. >>> >>> I know this is now resolved, in future you could benefit from replacing >>> what I am assuming is a solid door with a glass door. It sets a better tone >>> that while offices are "private work spaces", they are not "private >>> spaces", it mihgt be a good mental shift so that people like Member X >>> cannot completly divide their space from the rest of your coworking >>> community. >>> >>> On Tuesday, November 27, 2018 at 5:25:27 AM UTC+11, Aloma Loren wrote: >>>> >>>> We have a member, we'll call this member X. >>>> >>>> X moved into a private office a couple months ago. >>>> X gave 30 days notice that they will be out by the end of November, >>>> however, they want to continue their membership as a Flex Desk member so >>>> would still have 24/7 access to the space. >>>> >>>> It is clear from our security cameras X is here 24/7. Walks around the >>>> space in their socks, is always in the same clothes, looks like they don't >>>> shower... Hung a towel over the inside of the door to block any little >>>> space between the blinds. >>>> The other night the cameras showed the police here at 4:30am walking >>>> through the space with flashlights. X says they had a friend in here that >>>> got violent and they had to call the police. >>>> >>>> X refuses to let us show the office to new members. They claim they are >>>> on the phone and busy all day. They literally slammed the door in my >>>> office >>>> manager's face when she was trying to talk to her very kindly about this. >>>> >>>> Anyone dealt with this kind of situation before? >>>> >>>> I can handle not showing the office. I have a feeling it would not show >>>> well anyway. >>>> I do not feel comfortable with X still having access to the space after >>>> they move out of their office. >>>> Have you had to cancel a membership/refuse someone before? >>>> How do you word it? >>>> >>>> Any advice or just sharing of stories welcome. >>>> >>>> >>>> >>>> -- >> You received this message because you are subscribed to the Google Groups >> "Coworking" group. >> To unsubscribe from this group and stop receiving emails from it, send an >> email to [email protected] <javascript:>. >> For more options, visit https://groups.google.com/d/optout. >> > -- > ------------------ The #1 mistake in community building is doing it by > yourself. Join the list: http://coworkingweekly.com Listen to the > podcast: http://dangerouslyawesome.com/podcast > -- You received this message because you are subscribed to the Google Groups "Coworking" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. For more options, visit https://groups.google.com/d/optout.
