Or your customers, sympathetic to your position but needing proper email service, will go somewhere else. All they care about are results, not blame or punishing the guilty.
Just a thought, --Matt Robertson-- MSB Designs, Inc. http://mysecretbase.com -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]] On Behalf Of andyb@thumpernet Sent: Wednesday, March 27, 2002 11:35 AM To: [EMAIL PROTECTED] Subject: [Declude.JunkMail] Road Runner blocking email Hi, This has to do with spam and the like so I thought it would be of interest to the list. Sometime yesterday, any email addressed @twcny.rr.com was coming back as undeliverable. Examination of logs shows that they are refusing all email coming from 216.153.138, and entire block of class C addreses, of which I only have 32. So, I followed the instructions given in the log file, went the web site, sent them an email. The clock is ticking. I call Road Runner tech support, get a level 3 tech, who says he can't see that anything is being blocked. He sends me an email about an hour later saying that all issues of this type have to be resonded to by email, the same email I had already sent, and that it would take 24 to 72 hours for a response. I have been in this biz for 7 years and never had an issue like this. They are not following the RFC's as I understand them, as they are punishing everyone with a mail server in the Class C, for something that probably only one email server was involved with. I was not sent an email to [EMAIL PROTECTED] informing me of any issues. At this point, I've returned the favor. Road Runner is blacklisted. I have sent an email to my users explaining the inappropriate blocking of email by roadrunner. Perhaps if Road Runner gets enough complaints from their users, they will rethink their excessive enforcement policy. Comments anticipated. Thanks, Andy Baldwin [EMAIL PROTECTED] http://www.thumpernet.com 315-282-0020 --- [This E-mail was scanned for viruses by Declude Virus (http://www.declude.com)] --- This E-mail came from the Declude.JunkMail mailing list. To unsubscribe, just send an E-mail to [EMAIL PROTECTED], and type "unsubscribe Declude.JunkMail". You can E-mail [EMAIL PROTECTED] for assistance. You can visit our web site at http://www.declude.com . --- [This E-mail was scanned for viruses by Declude Virus (http://www.declude.com)] --- This E-mail came from the Declude.JunkMail mailing list. To unsubscribe, just send an E-mail to [EMAIL PROTECTED], and type "unsubscribe Declude.JunkMail". You can E-mail [EMAIL PROTECTED] for assistance. You can visit our web site at http://www.declude.com .
