Hi, I upgrade to OTRS 3.3.8 and configure with ITSM and made a manual change that I used to make to Kernel/Output/HTML/Standard/AgentTicketPhone.dtl
now gives me an error in the ITSMIncidentProblemManagement package. There is a possibility to disable checking for that file, or I am thinking maybe I can do a package with my changes that overwrite that file, can this hypothetical package solve my problems? Do it need ITSMIncidentProblemManagement package as dependence? Jon
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