You can save your customized template as Custom/Kernel/Output/HTML/Standard/AgentTicketPhone.dtl
All files (modules and templates) in Custom/Kernel/ have a higher "precendence" than those in Kernel/ - Renée On 02.07.2014 16:13, Jon Legarrea Oteiza wrote: > Hi, > > I upgrade to OTRS 3.3.8 and configure with ITSM and > made a manual change that I used to make to > Kernel/Output/HTML/Standard/AgentTicketPhone.dtl > > now gives me an error in the ITSMIncidentProblemManagement package. > > There is a possibility to disable checking for that file, or I am thinking > maybe I can do a package with my changes that overwrite that file, can this > hypothetical package solve my problems? Do it need > ITSMIncidentProblemManagement package as dependence? > > Jon > > > > > > _______________________________________________ > OTRS mailing list: dev - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/dev > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev -- Perl / OTRS development: http://perl-services.de OTRS AddOn repository: http://opar.perl-services.de
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