Hi Renée, and this works properly?
Yesterday I wrote an E-Mail to "otrs...@otrs.org" because I made changes in file "CustomerTicketMessage.pm". Therefore I copied the file in directory "/Custom/Kernel/Modules". The changes does not work. The changes works, after I made the changes into file "CustomerTicketMessage.pm"; directory: /Kernel/Modules. Strange: I copied some other files into directory "/Custom/Kernel/... and made changes. This changes works. So, whats going wrong? Thanks in advance. Jo >>> Renee B <otrs.l...@perl-services.de> 02.07.2014 16:27 >>> You can save your customized template as Custom/Kernel/Output/HTML/Standard/AgentTicketPhone.dtl All files (modules and templates) in Custom/Kernel/ have a higher "precendence" than those in Kernel/ - Renée On 02.07.2014 16:13, Jon Legarrea Oteiza wrote: > Hi, > > I upgrade to OTRS 3.3.8 and configure with ITSM and > made a manual change that I used to make to Kernel/Output/HTML/Standard/AgentTicketPhone.dtl > > now gives me an error in the ITSMIncidentProblemManagement package. > > There is a possibility to disable checking for that file, or I am thinking maybe I can do a package with my changes that overwrite that file, can this hypothetical package solve my problems? Do it need ITSMIncidentProblemManagement package as dependence? > > Jon > > > > > > _______________________________________________ > OTRS mailing list: dev - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/dev > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev -- Perl / OTRS development: http://perl-services.de OTRS AddOn repository: http://opar.perl-services.de _______________________________________________ OTRS mailing list: dev - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/dev To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev