Hi Jo,
On 02.07.2014 17:12, Josef1 Penzkofer wrote: > Hi Renée, > > and this works properly? yes. This should even work in OTRS 3.2.x (maybe not for templates, I can't remember when that was fixed). > Yesterday I wrote an E-Mail to "otrs...@otrs.org" because I made changes in > file "CustomerTicketMessage.pm". > > Therefore I copied the file in directory "/Custom/Kernel/Modules". > > The changes does not work. Did you restart the Apache? Did you check if the "original" file was loaded? Did you add some debug statements? > The changes works, after I made the changes into file > "CustomerTicketMessage.pm"; directory: /Kernel/Modules. > > Strange: I copied some other files into directory "/Custom/Kernel/... and made > changes. This changes works. > > So, whats going wrong? I'll have a look at the source code tomorrow. Maybe there is a difference how Customer related modules are loaded compared to the modules related to the Agent interface. > Thanks in advance. > > Jo - Renée -- Perl / OTRS development: http://perl-services.de OTRS AddOn repository: http://opar.perl-services.de _______________________________________________ OTRS mailing list: dev - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/dev To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev
