Hi, After Renee advise I move my changes to:
/opt/otrs/Custom/Kernel/Modules/CustomerTicketOverview.pm /opt/otrs/Custom/Kernel/Output/HTML/Standard/AgentTicketPhone.dtl we use OTRS 3.3.8 and both worked properly, with module I have to reboot the web server for changes take effect thanks again, Jon -----Mensaje original----- De: dev-boun...@otrs.org [mailto:dev-boun...@otrs.org] En nombre de Josef1 Penzkofer Enviado el: jueves, 3 de julio de 2014 16:46 Para: Development community of OTRS Asunto: Re: [dev] Antw: Re: manual file change result in package error Hi Peter, we use OTRS 3.2.14. I copied several template-files to /Custom/Kernel/Output/HTML/Standard and modified this. This still works on our system. I only had problems with a modified *.pm-file, that I copied into /Custom/Kernel/Modules. But I must admit, I'm not sure, wether I restarted the webserver Apache. I think, in general - the mechanism to copy files into /Custom/Kernel/... and modify the files still works - works also with template-files. Jo >>> Peter Krall <pekk...@gmail.com> 03.07.2014 15:04 >>> Apologies, I meant Templates and not Skins, but other than that, it should work under Output\HTML\CustomTemplate folder. Peter On Thu, Jul 3, 2014 at 3:01 PM, Peter Krall <pekk...@gmail.com> wrote: > Hi Renée, > > are you sure custom Skins (Output\HTML) should go under Custom? It > never actually worked for me this way either, and sounds as if it > would go head to head against what the dev doc says about Skins: > http://otrs.github.io/doc/manual/developer/3.3/en/html/skins.html > > I have a modified custom Skin under Kernel\Output\HTML\<custom folder > name> and it works very nicely. It did not work when putting the > name> custom > DTLs under Custom\Kernel\Output\HTML\Standard. > > Of course I had to create the required XML config entries before the > Skin was usable (as explained in the above doc). > > Cheers, > Peter > > > On Wed, Jul 2, 2014 at 5:28 PM, Renee B <otrs.l...@perl-services.de> > wrote: > >> Hi Jo, >> >> >> On 02.07.2014 17:12, Josef1 Penzkofer wrote: >> > Hi Renée, >> > >> > and this works properly? >> >> yes. This should even work in OTRS 3.2.x (maybe not for templates, I >> can't remember when that was fixed). >> >> > Yesterday I wrote an E-Mail to "otrs...@otrs.org" because I made >> changes in >> > file "CustomerTicketMessage.pm". >> > >> > Therefore I copied the file in directory "/Custom/Kernel/Modules". >> > >> > The changes does not work. >> >> Did you restart the Apache? Did you check if the "original" file was >> loaded? Did you add some debug statements? >> >> > The changes works, after I made the changes into file >> > "CustomerTicketMessage.pm"; directory: /Kernel/Modules. >> > >> > Strange: I copied some other files into directory "/Custom/Kernel/... >> and made >> > changes. This changes works. >> > >> > So, whats going wrong? >> >> I'll have a look at the source code tomorrow. Maybe there is a >> difference how Customer related modules are loaded compared to the >> modules related to the Agent interface. >> >> > Thanks in advance. >> > >> > Jo >> >> - Renée >> >> -- >> Perl / OTRS development: http://perl-services.de OTRS AddOn >> repository: http://opar.perl-services.de >> >> _______________________________________________ >> OTRS mailing list: dev - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/dev >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev >> > > _______________________________________________ OTRS mailing list: dev - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/dev To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev _______________________________________________ OTRS mailing list: dev - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/dev To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev
