Doesn't happen very often that I agree with your stated opinions, but I
agree with you 100% on this issue, William.
My clients are not clients of OpenSRS, they are my clients. I am the client
of OpenSRS, I am the one that issues the order to them and I am the one that
pays for that order. Any contact for renewal of the domain name with my
clients should be handle by me, not by OpenSRS.
My client pays me to provide those services for them.
As to the ability of the average user to make modifications to their
records, I wish they could. We initially did not plan on making any of the
modifications to the domain records for our clients, we have found that we
ended up making about 90% of them.
When we first started, we would sent them a detailed set of instructions on
how to make the changes, and after the exchange of 3-4 emails, would end up
making the changes for most of them. To save ourselves the time of
exchanging all these emails, we have now changed our site where they fill
out a form and we make the changes for them.
If they wish to do it themselves, they are more than welcome to do it. But
we have found that most of our clients do not wish to do it. I don't know
if it's a matter that they can't do it or it's just that they don't want to
do it, but either way we ended up doing it most of the time.
As to the tech contact issue and the right to change the tech contact
information, it should belong to the person or company that is listed as
tech contact, not the domain name owner.
If a client does not wish us to be the tech contact, we are more than
willing for them to change it. However, and it is a big however, when they
remove us from tech contact they will also remove our nameserver information
from the domain record.
If they do not wish us to have the authority to update the tech contact
information, that is also acceptable and easy to arrange. Just remove us as
tech contact and remove our nameservers from the domain record.
Ed
-----Original Message-----
From: William X. Walsh <[EMAIL PROTECTED]>
To: [EMAIL PROTECTED] <[EMAIL PROTECTED]>
Cc: [EMAIL PROTECTED] <[EMAIL PROTECTED]>
Date: Friday, August 11, 2000 2:03 PM
Subject: Re: Updating Tech Contact Information
>Hello RussSt50,
>
>Friday, August 11, 2000, 10:01:24 AM, you wrote:
>
>> Renewal notices should be sent to the owner - not anyone else!
>
>The renewal notices from OpenSRS should only be sent to the RSPs.
>Your business is done through the RSP, and OpenSRS has no direct
>contact with your as a customer of the RSP.
>
>> Can't wait to hear the replies...
>
>Now you have heard one. But as to your point about the technical
>contact, I believe you are missing the point. The changes being
>discussed are for when the information in a tech contact needs to be
>modified (Change in email, change in phone number, address, etc).
>
>The tech contact should be able to modify their own data. I think
>OpenSRS should have linked profile's and contact handles rather than
>domains and handles exclusively.
>
>--
>Best regards,
> William mailto:[EMAIL PROTECTED]
>
>
>
