Don't mind you being a skeptic as long as you get your facts
straight before broadcasting them on internet. But then you
have always had a problem with getting your facts straight
anytime you post.
For your information, we have never used Registrars.com.
We use BulkRegister.com, enom.com and OpenSRS.org to
register new domain names. We have all three on our web
site and allow our clients to use whom ever they chose. We
have an FAQ on site that discusses the companies, their
weakness and strengths from the client view point.
We charge the same price, regardless of which registrar they
chose.
We also have a large number of domains that are registered
with BulkRegister.com and OpenSRS.org that we renew for our
clients. We would not abandon those clients even we did not
use the registrars for new registrations. But that is not
the case, as we use all three for new registrations.
However, with BulkRegister.com and enom.com we do not have
any problems with our clients changing their email
addresses, losing their passwords or other problems, as we
can help our clients with these two registrars.
The problem under discussion only exists with Network
Solutions and OpenSRS.
-----Original Message-----
From: William X. Walsh [mailto:[EMAIL PROTECTED]]
Sent: Thursday, June 28, 2001 4:10 PM
To: ezgoing
Cc: Ken Joy; Rodney Payne; [EMAIL PROTECTED]
Subject: Re[2]: email not longer valid
Hello ezgoing,
Thursday, June 28, 2001, 8:19:49 AM, ezgoing wrote:
> Which is not a very satisfactory solution for the client.
> I have a client with the same problem who became very
upset
> and angry when I explained this to him.
> After listening to him rant and rave for fifteen minutes
> about how we were no different than Network Solutions and
> that was why he left Network Solutions, I finally told him
> he had one of three options, 1)send the fax to OpenSRS, 2)
> renew the account with AOL if the username is available
and
> cancel it after he received the information from OpenSRS
or
> 3) transfer his domain to a registrar that allows the
> reseller some authority to deal with client problems such
as
> this.
> He was not interested in hearing it was his responsibility
> to keep his domain contact information up to date.
> I suspect that both OpenSRS and I have lost him as a
client,
> but there is not much that a reseller can do in this
> situation as our hands are tied to the amount of support
we
> can offer with OpenSRS.
Forgive me for being a skeptic, but I thought you were not
using
OpenSRS anymore?
Weren't you using Registrars.com now? They were just bought
by
Verisign/NSI.
--
Best regards,
William X Walsh <[EMAIL PROTECTED]>
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