You can capture the data by simply modifying the registration script.
It is simply:
{{reg_username}}
{{reg_password}}
Although if they change the password, this info would be outdated.
But it is defiantly much easier to solve problems, and provide better
customer service.
Duane
At 03:15 PM 6/28/2001 -0400, you wrote:
>The technical contact does not have authority on ICANN mandate (unless you
>can convince them otherwise). We cannot allow the reseller to have the
>usernames/passwords unless the Registrant explicitly allows it - just the
>way things are.
>
>Charles Daminato
>TUCOWS Product Manager
>[EMAIL PROTECTED]
>
>On Thu, 28 Jun 2001, ezgoing wrote:
>
> > Allow the tech contact authority to make changes in the
> > domain records.
> >
> > Or provide the reseller with username and password
> > information so they can assist their clients.
> >
> >
> > -----Original Message-----
> > From: Eric Paynter [mailto:[EMAIL PROTECTED]]
> > Sent: Thursday, June 28, 2001 1:34 PM
> > To: ezgoing; [EMAIL PROTECTED]
> > Subject: Re: email not longer valid
> >
> >
> > What process would suggest Tucows use to authenticate a
> > request (from an
> > unknown email address) to update a record?
> >
> > -Eric
> >
> > On June 28, 2001 11:22 am, ezgoing wrote:
> > > Agree.
> > >
> > > But that is also the cause for most of the problems we
> > have
> > > experienced with Network Solutions as a hosting company.
> > >
> > > Clients who changed their ISP without updating their
> > domain
> > > email address first. Then the burdensome procedure for
> > > getting the email address changed so other changes can be
> > > made in the domain records.
> > >
> > > Make all the excuses you wish, but in this aspect there is
> > > no difference between Network Solutions and OpenSRS. In
> > > both companies it is a real pain getting the email address
> > > changed for the admin contact after the fact. Clients can
> > > not see any difference between the two when they run up
> > > against this wall.
> > >
> > > And yes, the client should keep username and password
> > > information secure so they will have it when they need it.
> > >
> > > And yes, the problem is caused by the client's failure to
> > > take the proper actions prior to changing ISPs.
> > >
> > > But not many clients want to be told the problem is their
> > > fault and most seek to blame somebody else for the
> > problem.
> > > Which is the Registrar and the reseller.
> > >
> > > Every reseller is aware that it is the client's fault.
> > But
> > > that does not keep the client from blaming the reseller
> > and
> > > the registrar for the problem.
> > >
> > >
> > > -----Original Message-----
> > > From: [EMAIL PROTECTED]
> > > [mailto:[EMAIL PROTECTED]]On Behalf Of Eric
> > > Paynter
> > > Sent: Thursday, June 28, 2001 12:08 PM
> > > To: [EMAIL PROTECTED]
> > > Subject: Re: email not longer valid
> > >
> > > On June 28, 2001 08:19 am, ezgoing wrote:
> > > > He was not interested in hearing it was his
> > responsibility
> > > > to keep his domain contact information up to date.
> > >
> > > Who's responsibility is it to know that the customer has
> > > changed their email
> > > address?
> > >
> > > Do we read minds?
> > >
> > > -Eric
> > >
> > > --
> > > arctic bears - the internet - your way.
> > > email hosting from US$8/month, domains from US$19/year.
> > > http://www.arcticbears.com
> >
> > --
> > arctic bears - the internet - your way.
> > email hosting from US$8/month, domains from US$19/year.
> > http://www.arcticbears.com
> >
> >
> >
