Hello ezgoing,
Thursday, June 28, 2001, 8:19:49 AM, ezgoing wrote:
> Which is not a very satisfactory solution for the client.
> I have a client with the same problem who became very upset
> and angry when I explained this to him.
> After listening to him rant and rave for fifteen minutes
> about how we were no different than Network Solutions and
> that was why he left Network Solutions, I finally told him
> he had one of three options, 1)send the fax to OpenSRS, 2)
> renew the account with AOL if the username is available and
> cancel it after he received the information from OpenSRS or
> 3) transfer his domain to a registrar that allows the
> reseller some authority to deal with client problems such as
> this.
> He was not interested in hearing it was his responsibility
> to keep his domain contact information up to date.
> I suspect that both OpenSRS and I have lost him as a client,
> but there is not much that a reseller can do in this
> situation as our hands are tied to the amount of support we
> can offer with OpenSRS.
Forgive me for being a skeptic, but I thought you were not using
OpenSRS anymore?
Weren't you using Registrars.com now? They were just bought by
Verisign/NSI.
--
Best regards,
William X Walsh <[EMAIL PROTECTED]>
Userfriendly.com Domains
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