The technical contact does not have authority on ICANN mandate (unless you
can convince them otherwise). We cannot allow the reseller to have the
usernames/passwords unless the Registrant explicitly allows it - just the
way things are.
Charles Daminato
TUCOWS Product Manager
[EMAIL PROTECTED]
On Thu, 28 Jun 2001, ezgoing wrote:
> Allow the tech contact authority to make changes in the
> domain records.
>
> Or provide the reseller with username and password
> information so they can assist their clients.
>
>
> -----Original Message-----
> From: Eric Paynter [mailto:[EMAIL PROTECTED]]
> Sent: Thursday, June 28, 2001 1:34 PM
> To: ezgoing; [EMAIL PROTECTED]
> Subject: Re: email not longer valid
>
>
> What process would suggest Tucows use to authenticate a
> request (from an
> unknown email address) to update a record?
>
> -Eric
>
> On June 28, 2001 11:22 am, ezgoing wrote:
> > Agree.
> >
> > But that is also the cause for most of the problems we
> have
> > experienced with Network Solutions as a hosting company.
> >
> > Clients who changed their ISP without updating their
> domain
> > email address first. Then the burdensome procedure for
> > getting the email address changed so other changes can be
> > made in the domain records.
> >
> > Make all the excuses you wish, but in this aspect there is
> > no difference between Network Solutions and OpenSRS. In
> > both companies it is a real pain getting the email address
> > changed for the admin contact after the fact. Clients can
> > not see any difference between the two when they run up
> > against this wall.
> >
> > And yes, the client should keep username and password
> > information secure so they will have it when they need it.
> >
> > And yes, the problem is caused by the client's failure to
> > take the proper actions prior to changing ISPs.
> >
> > But not many clients want to be told the problem is their
> > fault and most seek to blame somebody else for the
> problem.
> > Which is the Registrar and the reseller.
> >
> > Every reseller is aware that it is the client's fault.
> But
> > that does not keep the client from blaming the reseller
> and
> > the registrar for the problem.
> >
> >
> > -----Original Message-----
> > From: [EMAIL PROTECTED]
> > [mailto:[EMAIL PROTECTED]]On Behalf Of Eric
> > Paynter
> > Sent: Thursday, June 28, 2001 12:08 PM
> > To: [EMAIL PROTECTED]
> > Subject: Re: email not longer valid
> >
> > On June 28, 2001 08:19 am, ezgoing wrote:
> > > He was not interested in hearing it was his
> responsibility
> > > to keep his domain contact information up to date.
> >
> > Who's responsibility is it to know that the customer has
> > changed their email
> > address?
> >
> > Do we read minds?
> >
> > -Eric
> >
> > --
> > arctic bears - the internet - your way.
> > email hosting from US$8/month, domains from US$19/year.
> > http://www.arcticbears.com
>
> --
> arctic bears - the internet - your way.
> email hosting from US$8/month, domains from US$19/year.
> http://www.arcticbears.com
>
>
>
