OK, I'm going to vent, because NSI has completely fucked our
customer, and near as I can tell, SRS policy is "too bad, even though
we're the only ones who have a cause under the ICANN agreement, we're
going to lodge our thumbs up our ass"
1.) Customer has NSI domain (several)
2.) Customer's ISP is going out of business or some such
3.) Customer changes ISP to us
4.) Customer has <n> days of service before $OLD_ISP throws the power
switch on them
5.) Customer requests domain transfer
6.) SRS sends token to e-mail (still working). life is good.
7.) For some reason, 12 days later, transfer is still "Pending
Registry Approval"
8.) $OLD_ISP has now terminated service
9.) Thus, old contact address no longer works
So now, even if the process starts all over again, the customer will
have to go through significant hurdles because Tucows will send the
token to a (now) non-existant address. If all had gone the way ICANN
says it should, we'd be in business already, because NSI wouldn't
have had cause, life would have been good, etc. etc.
I contend that Tucows should be picking up the ball and running with
it, as the registrar of choice, and with an authorization in hand,
saying "this is our domain, not NSI's". Instead, support was
uniformly unhelpful (telling me it would time out automatically in 10
days and to try again, even though as the registrar of choice, its
SRS' job to make the transfer happen, and if it ISN'T happening - and
there isn't an ICANN-approved reason for the losing-registrar-NAK,
for them to immediately go after NSI via ICANN... if they're NOT
doing that, then what the heck are they collecting fees for?)
I give up... are there any registrars who are actually willing to do
the work you pay them for, or is it just "SRS has the lowest Lovelace
Factor[1] of the registrars, all of whom suck"?
D
[1] The Lovelace Scale is a commonly used unit of measurement for
"suckage". If you have to ask why its named that way, you're too
young to be asking.
--
+---------------------+-----------------------------------------+
| [EMAIL PROTECTED] | "Conan! What is best in life?" |
| Derek J. Balling | "To crush your enemies, see them |
| | driven before you, and to hear the |
| | lamentation of their women!" |
+---------------------+-----------------------------------------+
