Easy, ask them for proof that they did. If they used a check, ask for the cancelled check. A money order? That to has a receipt, Any form of payment, has some type of proof, EXCEPT cash, but even then they should have a receipt. Here is what I do. If a customer claims fraud, and does a charge back, I show my Bank, the TOS, and all the personal information, that shows it had to be them, and I show them that all sales are final, and they agreed to that, and I have won every single time. THEN, I go and charge their card, several fee's. One is an administrative fee, of anywhere from $50.00 to $150.00 depending on which service they claim it on, PLUS, I charge them a inconvienivce fee of $20.00 per hour of our time that we have to waste in defending "Our Right to charge them for OUR services". And that is ALL in our TOS, which they are forced to agree to before they click the button, and they have a link that is VERIFIED it works, where they can read it. I NEVER have lost using those LEGAL remedies. Customers are of course notified, with a legal notice, that they are going to be charged, according to our TOS, for violating our TOS, and are quoted what they agreed to, then the know it's coming, Oh, and in case they cancel the card, I use a previous Auth number, and force it onto the card. Yeah, it creates a bad member experience, but if they are claiming fraud, they are going to be on the way OUT anyways, and probably won't come back.
Of course, you have to develop your own way to do things, but that is how I do it, and it works well in our case. Richard. http://www.firstratehosting.com http://register.firstratehosting.com/cgi-bin/reg_system.cgi ----- Original Message ----- From: <[EMAIL PROTECTED]> To: "WebWiz" <[EMAIL PROTECTED]>; <[EMAIL PROTECTED]> Sent: Friday, January 25, 2002 11:36 AM Subject: Re: password change > If someone has not paid you, they demand a proof that they have not paid > you! While it is easy to prove payment or fraud, How do you prove that > someone has not paid you? > > Ashish > > ----- Original Message ----- > From: WebWiz <[EMAIL PROTECTED]> > To: <[EMAIL PROTECTED]> > Sent: Friday, January 25, 2002 7:03 PM > Subject: Re: password change > > > > Contact OpenSRS directly (I think at [EMAIL PROTECTED]); > > they'll need to see proof of the chargeback or fraud, and > > then they can put the domain on administrative hold so that > > it cannot be used. > > > > Regards, > > Eric Longman > > Atl-Connect Internet Services > > > > +-------------------------------------------------------+ > > | Atl-Connect Internet Services http://www.atlcon.net | > > | 3600 Dallas Hwy Ste 230-288 770 590-0888 | > > | Marietta, GA 30064-1685 [EMAIL PROTECTED] | > > +-------------------------------------------------------+ > > > > ----- Original Message ----- > > From: "A Lucas Victoria Group Inc" <[EMAIL PROTECTED]> > > To: <[EMAIL PROTECTED]> > > Sent: Friday, January 25, 2002 5:01 AM > > Subject: password change > > > > > > When a client does not pay (fraud) for a domain name registration, do we > > have any possibility to know and change login/password to stop him to use > > this domain name? Or any other possibility? > > > > D. Laine > > webmaster > > http://service-internet.net > > > > > > > _________________________________________________________ > Do You Yahoo!? > Get your free @yahoo.com address at http://mail.yahoo.com > > >
