Nova, and they are a US based company, and According to US Law that Congress passed, an electronic signature is just as binding as a physical signature.
You just have to know what to say in your response to it, and I provide a whole lot pages in my response, to support my side of it! They always reverse it and tell me that the customer may appeal the denial, and therefore re-issue a chargeback. But none ever have tried it again. Probably because it's a legitimate claim, so they think they just can't get away with it, I'm sure if it was really a Stolen card, which it would have to be since I have the CVC number too, then they would not quite after own failed attempt. I would not give up if it was truly fraudulent! Richard. http://register.firstratehosting.com/cgi-/bin/reg_system.cgi http://www.firstratehosting.com ----- Original Message ----- From: "ezgoing8" <[EMAIL PROTECTED]> To: <[EMAIL PROTECTED]> Sent: Saturday, January 26, 2002 4:26 PM Subject: Re: password change > Who is your provider? > > We use two and neither one has been able to get an internet chargeback > reversed. > > We have provided documentation, IP addresses, etc. But the bottom line has > been no signature, chargeback. > > > ----- Original Message ----- > From: "POWERHOUSE" <[EMAIL PROTECTED]> > To: <[EMAIL PROTECTED]> > Sent: Saturday, January 26, 2002 11:03 AM > Subject: Re: password change > > > > Yeah, your Merchant Account provider, is always on your side, if you can > > show the slightest bit of evidence they are willing to > > reverse the judgment. At least my Bank that I use for my merchant account > > is, they are actually very helpful, and always eager > > to get my chargeback reversed. And I'm not just saying that because we > > package their merchant accounts with some of our hosting > > packages either! Of all the times I've had chargebacks, and/or had to call > > them for any kind of problem, they have all been VERY > > helpful, and kind. > > > > Richard. > > http://register.firstratehosting.com/cgi-/bin/reg_system.cgi > > http://www.firstratehosting.com > > > > > > > > ----- Original Message ----- > > From: "WebWiz" <[EMAIL PROTECTED]> > > To: <[EMAIL PROTECTED]> > > Sent: Saturday, January 26, 2002 7:01 AM > > Subject: Re: password change > > > > > > > Interesting. > > > > > > That's not been my experience. With proper documentation, > > > and an explanation of why the chargeback isn't warranted, > > > I've had several reversed. > > > > > > Regards, > > > Eric Longman > > > Atl-Connect Internet Services > > > > > > +-------------------------------------------------------+ > > > | Atl-Connect Internet Services http://www.atlcon.net | > > > | 3600 Dallas Hwy Ste 230-288 770 590-0888 | > > > | Marietta, GA 30064-1685 [EMAIL PROTECTED] | > > > +-------------------------------------------------------+ > > > > > > > > > ----- Original Message ----- > > > From: "Dave Walton" <[EMAIL PROTECTED]> > > > To: "POWERHOUSE" <[EMAIL PROTECTED]>; "WebWiz" > > > <[EMAIL PROTECTED]>; <[EMAIL PROTECTED]> > > > Sent: Saturday, January 26, 2002 4:15 AM > > > Subject: RE: password change > > > > > > > > > Our experience has been that when a customer claims their Credit Card > was > > > used fraudulently, there is no documentation you can provide which will > > > prevent the chargeback. We have had chargebacks dating 18 months from > the > > > date of purchase. > > > > > > > > > -Dave Walton > > > > > > > > > > > > > > > > > > > > >
