Yeah, your Merchant Account provider, is always on your side, if you can show the slightest bit of evidence they are willing to reverse the judgment. At least my Bank that I use for my merchant account is, they are actually very helpful, and always eager to get my chargeback reversed. And I'm not just saying that because we package their merchant accounts with some of our hosting packages either! Of all the times I've had chargebacks, and/or had to call them for any kind of problem, they have all been VERY helpful, and kind.
Richard. http://register.firstratehosting.com/cgi-/bin/reg_system.cgi http://www.firstratehosting.com ----- Original Message ----- From: "WebWiz" <[EMAIL PROTECTED]> To: <[EMAIL PROTECTED]> Sent: Saturday, January 26, 2002 7:01 AM Subject: Re: password change > Interesting. > > That's not been my experience. With proper documentation, > and an explanation of why the chargeback isn't warranted, > I've had several reversed. > > Regards, > Eric Longman > Atl-Connect Internet Services > > +-------------------------------------------------------+ > | Atl-Connect Internet Services http://www.atlcon.net | > | 3600 Dallas Hwy Ste 230-288 770 590-0888 | > | Marietta, GA 30064-1685 [EMAIL PROTECTED] | > +-------------------------------------------------------+ > > > ----- Original Message ----- > From: "Dave Walton" <[EMAIL PROTECTED]> > To: "POWERHOUSE" <[EMAIL PROTECTED]>; "WebWiz" > <[EMAIL PROTECTED]>; <[EMAIL PROTECTED]> > Sent: Saturday, January 26, 2002 4:15 AM > Subject: RE: password change > > > Our experience has been that when a customer claims their Credit Card was > used fraudulently, there is no documentation you can provide which will > prevent the chargeback. We have had chargebacks dating 18 months from the > date of purchase. > > > -Dave Walton > > > > >
