"Charles Daminato" <[EMAIL PROTECTED]> wrote: > hi-jacking is not deemed an emergency issue since our compliance/dispute > folks will probably have to deal with it, and they don't work on the > weekends (like the 24/7 support person) > > Charles Daminato > TUCOWS Product Manager > [EMAIL PROTECTED]
i can see why, operationally, you don't "deem" this an emergency. you are defining an an emergency as something that your 24/7 staff can take care of, and apparently your "compliance/dispute folks" don't work 24/7. but i suspect that if you ask any one of these compliance/dispute folks how many Tucows customers they have helped to resolve a hijacked domain that did *not* consider the theft of their identity an emergency, the answer would be zero. don't you think it would make sense to maybe have just *one* of those compliance/dispute folks carry a pager each night, and over the weekend, and maybe add the title "Identity Theft Emergency Response Team" to their business card, just so that you don't have to make public statements like "hi-jacking is not deemed an emergency issue [the folks that fix it] don't work on the weekends"? that just sounds darned likely to be quoted in the press the following week (perhaps at the nudging of one of your larger and more media-savvy corporate competitors ...cough cough Verisign) as: "Theft of Service Not a Priority for OpenSRS, says Product Manager" just a thought, -dave
