> i can see why, operationally, you don't "deem" this an emergency. you are > defining an an emergency as something that your 24/7 staff can take care of, > and apparently your "compliance/dispute folks" don't work 24/7.
And also something that can be cared for over the weekend; which is horrendously difficult given that offices are closed, residents are doing weekend activities, and people to help corroborate stories are generally not available. And I hope my comments are not taken out of context. "Emergency" is generally reserved for things like "the system is down", "this registry is offline" or "the moon has broken orbit and is headed for toronto". While I agree that this is most definitely an emergency for those that have their domain's stolen, resolving these issues can take some time. I can suggest having a compliance/dispute person carry a pager, but I'm honestly not sure what good that would do given that I've been attempting to gather information from the current registrant to no avail (as I said, it takes time) and might not have any results for a little bit. I'm still trying though! Charles Daminato TUCOWS Product Manager [EMAIL PROTECTED] On Sat, 16 Mar 2002, David Kaufman wrote: > "Charles Daminato" <[EMAIL PROTECTED]> wrote: > > > hi-jacking is not deemed an emergency issue since our compliance/dispute > > folks will probably have to deal with it, and they don't work on the > > weekends (like the 24/7 support person) > > > > Charles Daminato > > TUCOWS Product Manager > > [EMAIL PROTECTED] > > i can see why, operationally, you don't "deem" this an emergency. you are > defining an an emergency as something that your 24/7 staff can take care of, > and apparently your "compliance/dispute folks" don't work 24/7. > > but i suspect that if you ask any one of these compliance/dispute folks how > many Tucows customers they have helped to resolve a hijacked domain that did > *not* consider the theft of their identity an emergency, the answer would be > zero. > > don't you think it would make sense to maybe have just *one* of those > compliance/dispute folks carry a pager each night, and over the weekend, and > maybe add the title "Identity Theft Emergency Response Team" to their > business card, just so that you don't have to make public statements like > "hi-jacking is not deemed an emergency issue [the folks that fix it] don't > work on the weekends"? > > that just sounds darned likely to be quoted in the press the following week > (perhaps at the nudging of one of your larger and more media-savvy corporate > competitors ...cough cough Verisign) as: "Theft of Service Not a Priority > for OpenSRS, says Product Manager" > > just a thought, > > -dave > > >
