At 3/16/02 1:50 PM, David Kaufman wrote: >i can see why, operationally, you don't "deem" this an emergency. you are >defining an an emergency as something that your 24/7 staff can take care of, >and apparently your "compliance/dispute folks" don't work 24/7. > >but i suspect that if you ask any one of these compliance/dispute folks how >many Tucows customers they have helped to resolve a hijacked domain that did >*not* consider the theft of their identity an emergency, the answer would be >zero.
So what is OpenSRS going to do at 8 PM Friday night? Call up the currently listed registrant (perhaps a business phone) and leave a message demanding that they fax over documentation proving that they didn't "hijack" the domain, and they'll lose the domain if they don't reply before 6 AM Saturday? The original reseller still hasn't told us how he thinks this domain was "hijacked", either this time or the previous time. There's no indication it had anything to do with a flaw at OpenSRS. To the contrary, the domain is still with the original reseller, so I'd say there's a good chance it was "hijacked" because a) someone guessed the user's password and now appears to have the full right to use it, just as if he bought it; or b) it's a legitimate domain sale that's now fallen into dispute between the parties and the seller is trying to get it back; or c) a court order changed the domain's ownership. In none of those cases should the domain name's ownership be "changed back" without a thorough investigation and consultation with lawyers, etc., which would probably take several business days at best. Forcing compliance people to wear pagers so they can start the process at 3 AM seems cruel and unusual (and pointless). >that just sounds darned likely to be quoted in the press the following week >(perhaps at the nudging of one of your larger and more media-savvy corporate >competitors ...cough cough Verisign) as: "Theft of Service Not a Priority >for OpenSRS, says Product Manager" How about "OpenSRS doesn't change domain ownership without a thorough investigation by our legal staff during business hours, says Product Manager"? That's closer to what he actually said, and sounds quite reasonable to me. -- Robert L Mathews, Tiger Technologies "The trouble with doing something right the first time is that nobody appreciates how difficult it was."
