Just got off the phone with Tech Support because a client received a request to authorize a transfert away to eNom Inc. He claims never to have requested this transfer away from Cyberlogic/TuCows and has no clue who eNom is. However, not being anglophone, he was not to sure if he answered the transfer message correctly (i.e. he was afraid he agreed to transfer it away).
While talking to support, I was told that it is VERY important to deny a transfer request, otherwise OpenSRS would assume after a few days that the transfer must proceed. Didn't realize it when I was on the phone, but now this hits me! I have clients who never check their mail. If OpenSRS does timeout and approuve transfers, I'll be out of business and see lawsuits forthcoming!
Now I was told this is an ICANN policy. Can someone give me some background and how do other reseller's protect their clients from fraud?
Regards,
Marc
4545, rue St-Denis, Montreal (Quebec) H2J 2L4
Tel: (514) 844-9946 Fax: (514) 844-9799
e-Mail: [EMAIL PROTECTED]
Web: http://www.cyberlogic.ca
