Fredrik,

It's possible that this statement represents: a lack of research on the part
of the authors; a much broader definition of what is meant by 'advertising
agencies & media shops'; a view biased by personal experience; or an
interpretation of 'usability-design skills' that is out of sync with what
you or I might put forward. I'd be curious to know which since, in my
experience the statement on face value is nonsense.

I must admit to some bias, however, as I'm generally not impressed by the
quality of reports from Forrester. My past experience is more in tune with
that portrayed by Kontra. My personal favourite is their work on persona
rooms - the next big trend...

2008/5/22 Fredrik Matheson <[EMAIL PROTECTED]>:

> I was just reading through Forrester's report "The Seven Tenets Of The
> Information Workplace" by Erica Driver and Connie Moore.
>
> Among others, it recommends that IT departments acquire usability and
> design skills. Note the last sentence in the quote:
>
> "We're just starting to see IT groups design applications first and
> foremost to adapt to change and give business people powerful
> workplaces. These skills will be in short supply, and so consulting
> firms will initially fill the needs of most organizations. The best
> usability-design skills are generally found in advertising agencies
> and media shops."
>
> While I'm glad to see Forrester recommend that companies invest in
> design and usability, it's clear that we would do well to market our
> profession to the analysts.
>
> - Fredrik
> <http://www.ixda.org/help>


------------------------------------------------
Steve 'Doc' Baty B.Sc (Maths), M.EC, MBA
Principal Consultant
Meld Consulting
M: +61 417 061 292
E: [EMAIL PROTECTED]

UX Statistics: http://uxstats.blogspot.com

Member, UPA - www.upassoc.org
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Member, IxDA - www.ixda.org
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