> As for Ad Agencies having most of the UX/Usability 
> folks - that is simply not true  

Grr, as an ad/media agency employee I'd like to counter. Our
approach is to design 'ideas that work'. Work for the user and for
the business. All too often I have seen Ux consultants present
gigantic decks of user-research and proposed architecture which
simply isn't deliverable beyond the perfect world when the demands
of the bottom-line begin to dilute the purity of entirely
user-centred design.

There are, of course, great Ux/Ix people embedded in all sorts of
organisations and (I'm quite sure Will wasn't suggesting anything
otherwise) to generalise that one group of people are the best source
and another not isn't particularly helpful.

Not intending to start a flame war. I'm now off to read the PDF of
the Forrester article...

J.


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Posted from the new ixda.org
http://www.ixda.org/discuss?post=29337


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