When I was last on a full rotation team we did the handover of the
on-call cell-phone on Monday 9am. However, we all had specific
platforms that we looked after generally, so if something came up that
was non-critical whoever was responsible for that specific platform
would handle it... which rather sucked when I ended up looking after the
'crufty old crap' solutions we were migrating stuff away from slowly but
surely! If it was fall-out from something critical over the weekend,
whoever was on-call at the weekend, plus the sysadmin responsible for
the platform would work together to do the clean-up.
Paul
On 03/02/2012 04:39 AM, Matt Disney wrote:
Funny little issue.
I've always worked places with weekly oncall (or help desk) rotations
and they always started on Monday, but in almost every case the new
Monday oncall person was responsible for addressing non-critical
events that came in over the weekend. That non-alignment of
accountability IRL vs what is documented (i.e. the oncall rotation
list) triggers my OCD. For that reason, I've often thought a rotation
change on other weekdays would make more sense but have been unable to
convince my peers of that in order to try it.
Can anyone comment on weekly oncall/helpdesk rotations that start on
days other than Monday and how you liked it?
Thanks,
Matt
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