On Fri, Mar 2, 2012 at 7:39 AM, Matt Disney <[email protected]> wrote: > Funny little issue. > > I've always worked places with weekly oncall (or help desk) rotations and > they always started on Monday, but in almost every case the new Monday > oncall person was responsible for addressing non-critical events that came > in over the weekend. That non-alignment of accountability IRL vs what is > documented (i.e. the oncall rotation list) triggers my OCD. For that reason, > I've often thought a rotation change on other weekdays would make more sense > but have been unable to convince my peers of that in order to try it. > > Can anyone comment on weekly oncall/helpdesk rotations that start on days > other than Monday and how you liked it?
Wouldn't starting on, say, a Wednesday, have the same set of issues? There's always "stuff" that happens before the switchover, no matter when you plan it, that will need transition. I think the secret sauce is having a good "rotation handover" methodology, generally good record keeping about incidents, and decent monitoring for the oncall to use. Incoming staff should be well briefed and has a useful library of recent knowledge in order to gain situational awareness quickly and efficiently. If you're just tossing the pager over the cube wall to the next guy and saying "Welcome to the party, pal!" you have significantly larger cultural issues in your organization than oncall rotation day will fix. -n -- ------------------------------------------- nathan hruby <[email protected]> metaphysically wrinkle-free ------------------------------------------- _______________________________________________ Discuss mailing list [email protected] https://lists.lopsa.org/cgi-bin/mailman/listinfo/discuss This list provided by the League of Professional System Administrators http://lopsa.org/
