On 03/02/2012 09:39 AM, Matt Disney wrote: > > Can anyone comment on weekly oncall/helpdesk rotations that start on > days other than Monday and how you liked it?
My previous employer switched from Monday morning to Wednesday morning rotations. I liked Wednesday better because it dealt with the Monday holiday issue as we had a device hand-off. When I started, on-call was compensated and voluntary, while tickets (other than critical tickets submitted outside business hours) was a rotation. When on-call compensation was eliminated it was added to the ticket rotation, and gained the responsibility for dealing with any off-hours maintenance. Following a reorg, non-critical tickets were moved to a cooperative approach that was a combination of who was the primary person for the system and who had time available, which worked well in that department. My current employer has on-call rotate at 10 A.M. on Tuesday. Everyone who participates is issued a mobile device and the rotation is handled automatically via an application that I believe was built in-house. The choice of Tuesday at 10 is a vestige of the days when there was a device hand-off, most likely never changed because it was well established. Some departments, such as DBAs, have moved to sub-weekly rotations, e.g. Monday-Thursday and Friday-Sunday. Danielle -- Danielle White [email protected] http://danielle-white.info/ "If not you then who? If not now then when?"
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