Matt, The best place I've been switched over on mid-day Monday. However, the outgoing person was expected to handle all requests that came in over the weekend and the prior week to completion. Of course we were flexible and helped out if it was a particularly horrid week, but in general we stuck to that rule and it worked well.
Handing off the duty mid day gave the incoming and outgoing person a chance to discuss fallout from last week, etc., and some continuity for customers. Nick On Friday, March 2, 2012, Matt Disney <[email protected]> wrote: > Funny little issue. > > I've always worked places with weekly oncall (or help desk) rotations and they always started on Monday, but in almost every case the new Monday oncall person was responsible for addressing non-critical events that came in over the weekend. That non-alignment of accountability IRL vs what is documented (i.e. the oncall rotation list) triggers my OCD. For that reason, I've often thought a rotation change on other weekdays would make more sense but have been unable to convince my peers of that in order to try it. > > Can anyone comment on weekly oncall/helpdesk rotations that start on days other than Monday and how you liked it? > > Thanks, > Matt > -- -- Nick Webb Principal Data Protection Specialist Red Wire Services, LLC T: 206.829.8621 / F: 206.826.1223 http://www.redwireservices.com Follow Me: http://twitter.com/RedWireServices http://linkedin.com/in/NickWebb
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