Hi Brian - this issue is now resolved, correct? Just as an update, as far as I can gather, there seemed to be an issue between the delivery of the password from the reseller (nothing to do with Tucows' systems) and the receiving of the password by the end user.
I have spoken with Brian as well as the current reseller of the domain, and have found nothing nefarious or problematic - as a matter of fact, the current reseller was very receptive and quick to respond to my email. I realize that many other points/issues were brought up in this thread, and if anyone has any questions or wishes more of a response to any of those points, I invite them to either email or phone me directly. Thank you Paul Karkas Compliance Officer OpenSRS Tucows Inc. [EMAIL PROTECTED] 416-535-0123 ext 1625 direct line (416) 538-5458 1-800-371-6992 fax 1-416-535-7699 Begin forwarded message: > From: "Doctor PC - Brian O'Donnell" <[EMAIL PROTECTED]> > Date: October 29, 2008 10:02:46 AM GMT-04:00 > To: <[email protected]> > Subject: Re: [domains-gen] Give me a reason Tucows -- UPDATE > > Hello > > Yesterday, the client came to my office and called the reseller from > here. After going through the usual security questions etc. to verify > that she was who she claimed to be, she passed the phone to me with > instructions to the person on the other end to give me any information > which pertained to the task at hand. > > I took the call and the person on the other end identified himself (as > he had also done with the client before she handed off to me) as > George*. > > George re-opened the ticket whereby the client had initially asked for > help changing the admin contact email address. He also told me that > the previous techs who had 'helped' with this issue were wrong and > that what the client had asked for was not only possible, but very > definitely should have been done from the outset. He also mentioned > that there was an open ticket involving OpenSRS Compliance which had > not yet been acted upon. He assured me that this would be taken care > of exactly as it had been requested initially. He also told me that I > could call back and talk to him personally if things did not get done. > > At about 6pm last evening, the client received another email from the > [reseller] tech support dept. It gave her a link to adminchange.com. > She immediately called them back and asked to speak to George. The > person she spoke to, who identified himself as Fred*, told her that > there was no way that what George had told her could be true, but that > he would have George call her back. She then received a phone call > from somebody identifying himself as George who told her "I am the > owner of this company. There is no other person here named George and > you most definitely did not talk to me today. You need to go to > adminchange.com and follow the instructions, and if things aren't > exactly correct [on your ID], it will cost you up to $600.00 to make > this change." > > My client is seriously considering legal action. > > *Not their real names > > Brian O'Donnell > Doctor PC > www.doctorpc.ca > > _______________________________________________ > domains-gen mailing list > [email protected] > http://discuss.tucows.com/mailman/listinfo/domains-gen _______________________________________________ domains-gen mailing list [email protected] http://discuss.tucows.com/mailman/listinfo/domains-gen
