Thomas Fox wrote: > I'm sure when they receive proper documentation, TUCOWS will go > in and make the changes/corrections - they can't make the reseller > do anything. But, they can remedy this situation themselves.
Exactly! There *is* a process whereby you can effect the desired change. The other question Brian poses, though, is whether TUCOWS has a responsibility to force the reseller to submit data in a particular way (that is to say, always submitting EXACTLY the information that the client has provided). I'd submit that there may be valid business models that would allow the reseller to submit different information. For example, I have a client who manages all aspects of the web presence for his clients. He maintains all of the domains (hundreds) in a single profile so that he can manage everything with a single login. His customers don't have direct access to manage or transfer domains. That said, though, I know from experience that my guy is highly ethical, and that if a client requested that the domain name be transferred, he'd facilitate it in a second. I think my preference would be for TUCOWS to step in if and only if there are written, well documented claims that a reseller has acted in bad faith, and that they would, in that case, conduct an investigation and THEN possibly suspend or release the reseller. In no case should TUCOWS unilaterally stomp on the reseller (or ignore the end user for that matter), since they don't have the relationship with the customer and don't necessarily have all of the relevant facts. I'd also add that in my experience (of nearly nine years) TUCOWS has always responded to complaints like this in a thoughtful, balanced, and reasonable way. That's the main reason I continue to do business with them; they've demonstrated that they conduct their business in an ethical fashion. -- Regards, Eric Longman zConnect - Internet Solutions for Business 800 Kennesaw Ave Ste 140 Marietta, GA 30060-1052 http://www.zconn.net 770 590-0888 800 959-8896 _______________________________________________ domains-gen mailing list [email protected] http://discuss.tucows.com/mailman/listinfo/domains-gen
