Hello
As I said before, it has to do with what Tucows will let their resellers do.
If Tucows will not step in to force the reseller to CHANGE the admin contact
to what the client SUBMITTED TO THEM, then they are not acting any more
ethically than the reseller.
It should not be up the the client to submit a fax to get a change made that
was never a change in the first place. As far as I knew (but I think I've
been re-educated) adminchange.com for for ADMIN CHANGES!!!!!!
Again, I am not talking about a client who has lost her login info. I am not
talking about a client whose email address has changed and she can't
retrieve her password as a result. I am talking about a reseller who
intercepted the request (acting as a go-between between the end-user and
registry) and CHANGED the info for their own reasons and purposes. To me,
that is domain theft, nothing more nothing less. And since Tucows, by their
inaction, is allowing it, that makes them as unethical as the thief.
Brian
----- Original Message -----
From: "Eric Longman" <[EMAIL PROTECTED]>
To: <[email protected]>
Sent: Wednesday, October 29, 2008 10:12 AM
Subject: Re: [domains-gen] Give me a reason Tucows -- UPDATE
Brian O'Donnell wrote:
call her back. She then received a phone call from somebody identifying
himself as George who told her "I am the owner of this company. There is
no
other person here named George and you most definitely did not talk to me
today. You need to go to adminchange.com and follow the instructions, and
if
things aren't exactly correct [on your ID], it will cost you up to $600.00
to make this change."
My client is seriously considering legal action.
Idiots, clearly.
I guess I'm still confused about why this would be a reason to sever
your relationship with TUCOWS (the original premise of your first post).
Yes, you've located a reseller who conducts their business poorly.
Yes, you should help your client wrest the domain name away from them
and "vote with her wallet" so that she doesn't give them any more
business.
But I don't see for a second how this is TUCOWS fault or responsibility,
or why the actions of this one bonehead would cause you to want to quit
doing business with one of the bonehead's suppliers.
I once had a miserable interaction with a Nissan dealer. I'll never go
back there. But that doesn't mean that I therefore see all Nissans as
crappy products. I recognize that the problem originated and was
confined to that specific dealer, and I still think Nissan Maximas
are cool cars.
--
Regards,
Eric Longman
zConnect - Internet Solutions for Business
800 Kennesaw Ave Ste 140
Marietta, GA 30060-1052
http://www.zconn.net 770 590-0888 800 959-8896
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