Hello
Yesterday, the client came to my office and called the reseller from here.
After going through the usual security questions etc. to verify that she was
who she claimed to be, she passed the phone to me with instructions to the
person on the other end to give me any information which pertained to the
task at hand.
I took the call and the person on the other end identified himself (as he
had also done with the client before she handed off to me) as George*.
George re-opened the ticket whereby the client had initially asked for help
changing the admin contact email address. He also told me that the previous
techs who had 'helped' with this issue were wrong and that what the client
had asked for was not only possible, but very definitely should have been
done from the outset. He also mentioned that there was an open ticket
involving OpenSRS Compliance which had not yet been acted upon. He assured
me that this would be taken care of exactly as it had been requested
initially. He also told me that I could call back and talk to him personally
if things did not get done.
At about 6pm last evening, the client received another email from the
[reseller] tech support dept. It gave her a link to adminchange.com. She
immediately called them back and asked to speak to George. The person she
spoke to, who identified himself as Fred*, told her that there was no way
that what George had told her could be true, but that he would have George
call her back. She then received a phone call from somebody identifying
himself as George who told her "I am the owner of this company. There is no
other person here named George and you most definitely did not talk to me
today. You need to go to adminchange.com and follow the instructions, and if
things aren't exactly correct [on your ID], it will cost you up to $600.00
to make this change."
My client is seriously considering legal action.
*Not their real names
Brian O'Donnell
Doctor PC
www.doctorpc.ca
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