I'm sure when they receive proper documentation, TUCOWS will go in and make the changes/corrections - they can't make the reseller do anything. But, they can remedy this situation themselves.
> -----Original Message----- > From: [EMAIL PROTECTED] [mailto:domains-gen- > [EMAIL PROTECTED] On Behalf Of Doctor PC - Brian O'Donnell > Sent: Wednesday, October 29, 2008 10:24 AM > To: [email protected] > Subject: Re: [domains-gen] Give me a reason Tucows -- UPDATE > > Hello > > As I said before, it has to do with what Tucows will let their > resellers do. > If Tucows will not step in to force the reseller to CHANGE the admin > contact > to what the client SUBMITTED TO THEM, then they are not acting any more > ethically than the reseller. > > It should not be up the the client to submit a fax to get a change made > that > was never a change in the first place. As far as I knew (but I think > I've > been re-educated) adminchange.com for for ADMIN CHANGES!!!!!! > > Again, I am not talking about a client who has lost her login info. I > am not > talking about a client whose email address has changed and she can't > retrieve her password as a result. I am talking about a reseller who > intercepted the request (acting as a go-between between the end-user > and > registry) and CHANGED the info for their own reasons and purposes. To > me, > that is domain theft, nothing more nothing less. And since Tucows, by > their > inaction, is allowing it, that makes them as unethical as the thief. > > Brian > > ----- Original Message ----- > From: "Eric Longman" <[EMAIL PROTECTED]> > To: <[email protected]> > Sent: Wednesday, October 29, 2008 10:12 AM > Subject: Re: [domains-gen] Give me a reason Tucows -- UPDATE > > > Brian O'Donnell wrote: > > call her back. She then received a phone call from somebody > identifying > > himself as George who told her "I am the owner of this company. There > is > no > > other person here named George and you most definitely did not talk > to me > > today. You need to go to adminchange.com and follow the instructions, > and > if > > things aren't exactly correct [on your ID], it will cost you up to > $600.00 > > > to make this change." > > > > My client is seriously considering legal action. > > Idiots, clearly. > > I guess I'm still confused about why this would be a reason to sever > your relationship with TUCOWS (the original premise of your first > post). > > Yes, you've located a reseller who conducts their business poorly. > > Yes, you should help your client wrest the domain name away from them > and "vote with her wallet" so that she doesn't give them any more > business. > > But I don't see for a second how this is TUCOWS fault or > responsibility, > or why the actions of this one bonehead would cause you to want to quit > doing business with one of the bonehead's suppliers. > > I once had a miserable interaction with a Nissan dealer. I'll never go > back there. But that doesn't mean that I therefore see all Nissans as > crappy products. I recognize that the problem originated and was > confined to that specific dealer, and I still think Nissan Maximas > are cool cars. > > -- > > Regards, > Eric Longman > zConnect - Internet Solutions for Business > 800 Kennesaw Ave Ste 140 > Marietta, GA 30060-1052 > http://www.zconn.net 770 590-0888 800 959-8896 > > > _______________________________________________ > domains-gen mailing list > [email protected] > http://discuss.tucows.com/mailman/listinfo/domains-gen > > _______________________________________________ > domains-gen mailing list > [email protected] > http://discuss.tucows.com/mailman/listinfo/domains-gen _______________________________________________ domains-gen mailing list [email protected] http://discuss.tucows.com/mailman/listinfo/domains-gen
