Paul Vail wrote:
> I am on digest, so I receive the list a little behind others. I have
> to say I am a little more than shocked to have received today's list
> activity.
>
> Ilene: You haven't called us, nor provided me with a number to reach
> you. In fact, when I emailed for a number to call you to report my
> findings, you refused to provide one. And rather than reply to me
> privately or respond to a follow-up to you, suddenly this post to the
> list.
>
> So let's set the record straight: I received your powerbook, replaced
> the fuse (and your supplied PRAM battery) and identified another
> component I do not have in stock which needs attention -- less than
> 24 hrs after receiving the 2400. You were notified promptly about
> this issue. My suggestion was to request an RMA from DT&T for the
> repair and I would ship it to them for you if that was what you
> wanted to do. I did not ask you to call around for the part -- you
> took that upon yourself and told me only after you attempted to
> contact DT&T with an email telling them to sell me the chipset.
>
> What if I had lied to you instead? What if I had said the entire
> board needed replacing, along with the CPU and the motherboard? I
> could have purchased the parts from DT&T or another source and resold
> them to you. That would have solved the problem, made a handsome
> profit for me, and you would have had your 2400 back. Instead, I was
> completely honest, trying to save you time and expense.
>
> I've tried to be a good participant to this list, supportive with
> information, occasional opinion, and offering some services as an
> alternative to the other professional resources available. I've
> often recommended those same resources for services I don't provide.
> I don't mind being bashed publicly for bad service or poor
> performance. And of the 30 or so list participants I've provided
> service, there are two who we have failed to completely satisfy. I
> guess we are up to three, now.
>
> If you would have communicated with me privately, I don't think this
> would have been so uncomfortable for either of us. I'm sorry to have
> wasted the list bandwidth with my post. I find myself libeled
> without just cause. Certainly, we now have to rethink our policy on
> repair, or whether to offer future repairs without an extensive legal
> pre-repair document for signature and notarization. If anyone has
> suggestions or comments regarding my policy, my actions, or anything
> else related to the above, please feel free to drop me a note
> privately. I do not want to drag this customer into a flame war, nor
> embarrass anyone else, so please refrain from publicly attacking
> anyone other than me on this matter.
>
> Thank you,
>
> paul vail
> after hours consulting
>
Paul,
I didn't know you were on the list. I have no intention of flaming--ever.
You have not been libeled. I merely expressed an opinion that you should
have tried harder to get the missing part.
I honestly expected that you would replace a bad board and that would be the
end of it. The fact that you replaced a bad fuse and nothing more on the
other one vouches for your honesty. Thank you.
What condition is the computer in now? Has the fuse replacement been a help
at all?
Thanks a lot, Chuck.
Ilene
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