Sounds like you need get a license for Helvetica that allows you to embed it in PDFs. Perhaps the font was purchased so long ago that it didn't have that option.
Craig ---------------------------------------- > Date: Fri, 24 Oct 2014 11:13:19 -0400 > From: [email protected] > To: [email protected] > Subject: FrameMaker: mysterious font substitution in PDF > > Colleagues, > > A client is seeing the following problem: > > - FrameMaker 12, fully patched, Windows 7, full Acrobat. > > - Document uses Helvetica font. Font pane shows all document fonts are > available and in use (i.e., FrameMaker is not substituting any fonts). > > - File>Save as PDF -- FrameMaker document reflows on-screen, with > Helvetica replaced by Times New Roman. Generated PDF uses Times New > Roman instead of Helvetica. (FrameMaker screen display refreshes and > reverts back to Helvetica). > > I'm baffled. I have yet to investigate: > - Missing "legal to embed" flag in client's Helvetica font? > - Corrupted Acrobat Distiller settings? > > I would be grateful for any other ideas. > > -Alan > > -- > Alan Houser > Group Wellesley, Inc. > Consultant and Trainer, Technical Publishing > arh on Twitter > 412-450-0532 > > _______________________________________________ > > > You are currently subscribed to framers as [email protected]. > > Send list messages to [email protected]. > > To unsubscribe send a blank email to > [email protected] > or visit > http://lists.frameusers.com/mailman/options/framers/craigede%40hotmail.com > > Send administrative questions to [email protected]. Visit > http://www.frameusers.com/ for more resources and info. _______________________________________________ You are currently subscribed to framers as [email protected]. Send list messages to [email protected]. To unsubscribe send a blank email to [email protected] or visit http://lists.frameusers.com/mailman/options/framers/archive%40mail-archive.com Send administrative questions to [email protected]. Visit http://www.frameusers.com/ for more resources and info.
