On 2014-Oct-24 11:13 AM, Alan Houser wrote:
Colleagues,
A client is seeing the following problem:
- FrameMaker 12, fully patched, Windows 7, full Acrobat.
- Document uses Helvetica font. Font pane shows all document fonts are
available and in use (i.e., FrameMaker is not substituting any fonts).
- File>Save as PDF -- FrameMaker document reflows on-screen, with
Helvetica replaced by Times New Roman. Generated PDF uses Times New
Roman instead of Helvetica. (FrameMaker screen display refreshes and
reverts back to Helvetica).
I'm baffled. I have yet to investigate:
- Missing "legal to embed" flag in client's Helvetica font?
- Corrupted Acrobat Distiller settings?
I would be grateful for any other ideas.
-Alan
In your distiller job options, make sure to select If Embedding Fails,
Cancel Job. Then at least you will know if that's the problem. (And it
should be your default setting anyway, to ensure an embed failure
doesn't get past you.)
Are you sure the client actually has Helvetica on their system, and that
Adobe PDF is their default printer (at least when using FM -- see
Sundorne Setprint plugin)? It's possible their hardware printer is
reporting the presence of Helvetica to the operating system, so that it
appears to be present, but a printer-resident font can't be embedded in PDF.
HTH,
--
Stuart Rogers
Technical Communicator
Phoenix Geophysics Limited
3781 Victoria Park Avenue, Unit 3
Toronto, ON, Canada M1W 3K5
+1 (416) 491-7340 x 325
http://www.phoenix-geophysics.com
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