I'm glad someone else had a clearer recollection than I did of the PostScript
Helvetica problem. I remember having to follow our corporate help desk's
recommendation to uninstall the PostScript version of Helvetica to fix some
issue that I don't remember the details of, but that I seem to recall was
related to PDF generation. I do believe that it was a Windows 7 issue (I think
it was the result of a system patch) because I almost never use Internet
Explorer -- like most of our engineers and developers, I use Firefox.
It's easy to test this fix. Just move all files named HV*.pfm or HV*.pfb (there
are normally four of each) to a different folder and restart your computer. If
this doesn't fix the problem, just move the files back to their original
location.
-Fred
Date: Fri, 24 Oct 2014 11:13:47 -0500
From: i...@mikewickham.com
To: framers@lists.frameusers.com
Subject: Re: FrameMaker: mysterious font substitution in PDF
Adding to Stuart's answer, if this is a situation where Windows is
reading a printer-resident version of Helvetica from a Postscript
printer-- rather than using a font that is actually installed on the
computer--, the situation is usually easily fixable. The printer
installation disk should contain a folder that holds all the
printer-resident fonts. You canmanually install any that you want on
the computer and they will then be embeddable in a PDF.
There is a warning related to Helvetica, though. There is a Windows
or Internet Explorer bug (I forget which), which causes Web pages to
display blank if they contain Helvetica as the first listed font in
CSS and the Postscript version of Helvetica is installed on the
computer. So if you start seeing blank Web pages in your browser,
try uninstalling Helvetica from your computer-- or replace it with
the OpenType version.
Mike Wickham
Are you sure the client actually has
Helvetica on their system, and that Adobe PDF is their default
printer (at least when using FM -- see Sundorne Setprint
plugin)? It's possible their hardware printer is reporting the
presence of Helvetica to the operating system, so that it
appears to be present, but a printer-resident font can't be
embedded in PDF.
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