Adding to Stuart's answer, if this is a situation where Windows is reading a printer-resident version of Helvetica from a Postscript printer-- rather than using a font that is actually installed on the computer--, the situation is usually easily fixable. The printer installation disk should contain a folder that holds all the printer-resident fonts. You canmanually install any that you want on the computer and they will then be embeddable in a PDF.

There is a warning related to Helvetica, though. There is a Windows or Internet Explorer bug (I forget which), which causes Web pages to display blank if they contain Helvetica as the first listed font in CSS and the Postscript version of Helvetica is installed on the computer. So if you start seeing blank Web pages in your browser, try uninstalling Helvetica from your computer-- or replace it with the OpenType version.

Mike Wickham
Are you sure the client actually has Helvetica on their system, and that Adobe PDF is their default printer (at least when using FM -- see Sundorne Setprint plugin)? It's possible their hardware printer is reporting the presence of Helvetica to the operating system, so that it appears to be present, but a printer-resident font can't be embedded in PDF.


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