Ken, I had a similar problem, but with FM12. The solution was to make sure you uninstall Acrobat 9 and restart. The when you load FM make sure not to enable pdf printing. Load acrobat next.
Tom Beiswenger Manager, technical & training documentation Bucher Emhart Glass Sent from my iPhone > On Jan 2, 2015, at 10:08 PM, Ken Poshedly <poshe...@bellsouth.net> wrote: > > I recently (earlier this week) upgraded my home platform with a new > motherboard (MSI A88X-G43), 64-bit Windows 7 and 16 GB of RAM on the > recommendation of a friend who's en electrical engineer and services control > systems at various industrial plants across the southeastern U.S. His house > is probably wired better than any computer store. And he has helped out at > various times in the past, so I trust his opinion. > > The C-drive partition of my hard drive is for my programs and the D-drive > partition is for my data folders and files. > > Before doing the upgrade, I backed up (copied) everything from both the C and > D drives onto my external hard drive. > > I then deactivated and uninstalled FrameMaker 10, then uninstalled Acrobat 9; > I could find nothing about deactivating it before uninstalling it. > > Now, after the upgrade, I reinstalled FrameMaker 10 (using the 30-day trial > button during these tests) and it runs fine. > > But Acrobat 9 Pro will not install. Instead, right after the opening > ("splash"?) screen, a popup appears with the message, "Setup has detected > that you already have a more functional product installed. Setup will now > terminate" and the "OK" button. > > I noted that when I open an existing pdf file, it displays in HTML but > exactly as a pdf file. > > So I once more uninstalled FrameMaker 10 and even did a system restart, but > with no luck. The same popup appears when I try to install Acrobat 9 and I > don't know where to go from here. Is there a registry listing or something > that I should edit? And if so, where and how? > > I understand that if all else fails, I'm looking at doing a total Windows 7 > RE-install. > > Cripe. What a way to start the new year. > > _______________________________________________ > > > You are currently subscribed to framers as tom.beiswen...@emhartglass.com. > > Send list messages to email@example.com. > > To unsubscribe send a blank email to > framers-unsubscr...@lists.frameusers.com > or visit > http://lists.frameusers.com/mailman/options/framers/tom.beiswenger%40emhartglass.com > > Send administrative questions to listad...@frameusers.com. Visit > http://www.frameusers.com/ for more resources and info.
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