Group,
Well, it took the help of the high-tech friend previously mentioned to get it
done, but we finally got Acrobat Pro Version 9 installed.
The culprit that kept preventing it (and causing the "Setup has detected a more
functional product" popup) turned out to be the "Adobe pdf creator" thing that
INstalled with FrameMaker but did not UNinstall when I uninstalled FrameMaker
to see if doing so would allow Acrobat Pro to complete its install.
The first part of the late-afternoon session was spent downloading and
installing the latest AMD chipset drivers from the MSI web site. I don't know
if any other of you have an MSI motherboard with AMD processor, but my
experience with it was terrible; the physical installation early last week was
ok, but installing the MSI device drivers via the God-awful "Live Update 6"
feature did NOT function correctly. I tried it over and over and the download
seemed to complete but the new drivers never actually "installed" (as indicated
by the MSI Live Update "History" tab).
My phone converations with the MSI tech support folks were such that they
assumed the download would automatically result in the drivers automatically
installing -- but they didn't. So the tech support was NOT good, nor surprised
or inquisitive.
Anyway, my friend found a backdoor way to get them (not via Live Update 6) and
installed them. The result was a superior display and no more popups announcing
that "hardware acceleration" was not enabled (even though it was, as indicated
by the Windows 7 device driver troubleshooting window).
The only reason for this update was a move to 64-bit Windows 7 because my old
(superior) ASUS motherboard did not support Windows 7 after I moved from
Windows XP. In hindsight, I wish I'd purchased another ASUS motherboard, but
money was a problem at the time.
So after that, we once more tried various ways to get Acrobat 9 on there, but
to no avail. So we checked Control, Panel --> Uninstall Programs and then found
the Adobe PDF Creator thing. I actually believed uninstalling FrameMaker
uninstalled all of it and its add-ons but I was obviously wrong. Too much faith
in the company, I guess.
So to be safe, we unstalled all of the Adobe things and ta-da! Acrobat 9
installed smoothly and beautifully; and after opening a few test pdf files to
check it out, it works just as it should.
Tomorrow (Sunday), I'll REinstall FrameMaker 10. Which features should I NOT
install? Remember -- it's Acrobat Pro Version 9 and FrameMaker 10.
Again, thanks to all for your kind assistance.
-- Ken in Atlanta
On Saturday, January 3, 2015 2:20 PM, Robert Lauriston <rob...@lauriston.com>
wrote:
>
>
>Did you apply the Acrobat 9.2 update?
>
>Did you check the Programs and Features control panel to make sure
>that some newer version of Reader or Acrobat is not installed?
>
>
>
>
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