On 10/26/08, Dan <[EMAIL PROTECTED]> wrote:
>
>  Then there was the external HD... One small air "pillow" as packing
>  material.  Again, they told me to hit up UPS.  UPS refused because
>  the package was packed incorrectly.

You could pack something perfectly, and UPS will disallow the claim
due to "insufficient packaging" because it didn't comply with every
bit of UPS's definition of "sufficient packaging" (say, 1.9" of
packing material between the item & side of box instead of 2").  I
once had a claim disallowed due to "insufficient packaging," when it
was quite obvious (to me) that even "sufficient packaging" adhering
perfectly to UPS' packing rules would not have protected the item from
the forklift blade that was run through the side of the box (evidenced
by the forklift-blade-sized hole in the box).

Unfortunately, we had no idea who made the hole (the shipping end, the
recieving end, or UPS), though my vote was for UPS, as boxes shipped
by them appear to arrive with some form of damage on a more regular
basis than those sent via other shippers.

Kurt

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