aah so you have experience, this is good.
I do appreciate what a actual dev has to go through to get to where they need 
to be at.
At 10:34 a.m. 30/12/2007, you wrote:
>Hi Charles,
>Yeah, the first year was rough, but things have settled down allot now 
>that Monte keys are going out and the customers that pre-ordered Monte 
>are at least civil with me now. Me and my wife are doing our best to get 
>keys to valid users even sometimes going the extra mile to make sure we 
>fulfill as many of those pre-orders from Alchemy as possible.
>As for the bad tempered customers anyone who works with the general 
>public can tell you it is like that everywhere. When I was growing up my 
>mom use to work at fast food restaurants for a living and she would get 
>home from work and tell me story after story about how bad mannered, 
>rude, pushy, impatient, this or that customer was while she was on drive 
>threw or working up front with the cash register. If the person fixing 
>the sandwitches in the kitchen screwed up the customer's sandwitch my 
>mom got the blame. If it was in the middle of rush hour and the 
>restaurant was under staffed that day and the customner's food showed up 
>to late my mom got the blame. If the ice machine was empty my mom got 
>the blame. Basically customers would usually blame the person they saw 
>standing in the drive threw window or at the counter for all their 
>complaints rather than blaming the worker in the kitchen who screwed up 
>the sandwitch, the worker who's job it was for filling the ice machine, 
>blaming the weather for several employees going sick that day, etc.
>When I was a teenager my mom quit fast food and went to work at 
>Wal-mart. While it was an improvement there were just as equally nasty 
>and bad tempered customers there as well. For example, she worked in the 
>one hour photo department. If you were just one millisecond over the one 
>hour time limit some customer or other would start making a stink about 
>they want there photos right now, I want to speak to your superviser, 
>etc. Never mind the fact that the photos won't finish developing for 
>another 5 minutes or so.
>Bottom line, some people were natural born brats, with nasty 
>temperments, and even if they are adults someone needs to take them out 
>and give them a good spanking because they have the IQ and mentality of 
>a 3-year old who pitches a fit when he can't have a cookie before 
>dinner. In fact, given the choice I would take the tempermental 3-year 
>old as I have one and at least you can control their tempers by giving 
>them time out or whatever.
>
>Charles Rivard wrote:
>> I know it's been rough, but you've handled it, giving your best shot at 
>> being fair to blind gamers and doing the right thing by us.  I, for one, 
>> appreciate it.  This way of dealing with an awful situation should be kept 
>> in mind by those who might order from you in the future.  I hope it pays 
>> off.  Thanks.
>> ---
>> Shepherds are the best beasts.
>>   
>
>
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