Hi, Marco.
They say they do it at the exchange. But if there's already fibre from
the exchange to the cabinet, but copper to the house, then it's still
FTTC, not FTTP, surely?
Long ago I had two BT landlines, one for the internet, one for voice
(though of course I could always use a phone with a splitter on the
'internet' line: useful for testing the line if the IP company claimed
down TCP/IP communication was my fault). The internet line was
eventually transferred to Talktalk or one of their predecessors so my
employers could provide a business ADSL connection to the house, and
some time later, in 2014, the employer eventually shifted the account &
cost to me, although it took 7 months for Talktalk to sort that out. .
As it was a cheap 'business' line and surprisingly reliable (especially
after Dodo Harding left the company) I stayed with Talktalk, until last
year I had to use their intolerable customer support, which had reverted
to Hardingesque standards. I have shifted to A&A home broadband, who got
Openreach to provide fibre to the premises,but after cancelling the
Talktalk account I still have the old BT phone and landline.
I thought BT would insist on my switching to VOIP but evidently not; so
I shall still have a copper line from the pole to the house & phone
after the upgrade!
(The reason for sticking with BT was that my wife had a severe hearing
loss and they provided special phones. Also the mobile signal in the
house is appalling).
Christopher
On 14/03/2026 15:28, Marco van Beek wrote:
Hi,
BT converted my mum’s phone and I am pretty sure they did it at the exchange,
not in a cabinet.
Regards
Marco van Beek
Supporting Role
On 14 Mar 2026, at 12:12, Christopher Currie via GLLUG
<[email protected]> wrote:
I think BT is using FTTC for some of its 'phone upgrades'. This no doubt
explains their guarantee that the landline won't go down in a power cut and
that one can keep one's own phone. Can supply evidence for my claim if people
on the list are interested.
Chris
On 14/03/2026 11:33, James Dutton via GLLUG wrote:
On Fri, 13 Mar 2026 at 17:02, Chris Bell via GLLUG
<[email protected]> wrote:
I have just been told that I am unlikely to get Fibre To The Premises any time
soon, so BT keep trying to tell me that Fibre To The Cabinet (which I have
now) is wonderful. Most of the houses here are now HMO's with no facilities,
so I am almost an isolated user..
Hi Chris,
I used to have an ADSL line from BT. It broke and the engineer who
fixed it, said: "Do you know you can get FTTP here." He pointed to the
telephone poll just outside my house and said "There is the fibre
cable waiting". So, of course I rang BT and asked for FTTP, to which
they said. "Sorry, your address is not FTTP capable".
After a lot of support calls to BT, it turned out that it was just a
"Computer says no" type problem. They fixed their computer records,
and the next day I had FTTP on order and fitted.
So, the ADSL engineer was right, and BT were wrong.
If you are in London, I would be surprised if FTTP was not available.
Why not look at the nearest BT pole outside and look for the tell tail
signs of a small fibre distribution box on the pole. If you don't know
what to look for, I will find some time to take a picture of my BT
pole.
It does not have to be the nearest pole. It might be just one in your street.
After I got FTTP, a nearby neighbour got FTTP and they just cabled up
more fibre between my pole and the one near the neighbour's.
So, you might be able to get FTTP, even if BT are currently saying you cannot.
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