Of course If I was forced to switch to VOIP I think I would use A&A's offering, which is much cheaper than BT's.

But I don't know what is meant by BT's 'upgrade' if it isn't switching to VOIP. I won't be converted to SOGEA because I now have FTTP from a separate provider (A&A), but i do need the landline phone if possible and to retain the number (which so many correspondents have, apart from the issue with the special phone).

I think BT was forced to retain some special provision for elderly and vulnerable customers with existing copper landlines. That may be what the 'upgrade' is about.

Christopher

On 14/03/2026 18:01, John Winters via GLLUG wrote:
On 14/03/2026 17:43, Christopher Currie via GLLUG wrote:
[snip]
I thought BT would insist on my switching to VOIP but evidently not; so I shall still have a copper line from the pole to the house & phone after the upgrade!

Whilst you may well still keep a copper line from the pole to the house they are in the process of switching off analogue phone service which would mean your phone number would need to switch to VoIP.

The end date for the transition keeps being pushed back but I think it's now early 2027.  Before then your number will be converted to VoIP and your line will be converted to SOGEA.  Where before you had analogue telephone service over your copper pair with VDSL piggy-backed on top, after the conversion the line is used solely for your VDSL connection.

We converted our landline number to VoIP nearly 10 years ago so our switch to SOGEA merely involved a few minutes of down time. If you still have analogue service on your line then your provider should contact you to arrange some kind of VoIP box to put at your end.

John


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