Hello Zack. No, I didn’t miss it, I already had checked everything, because I wouldn’t be posting on this group without researching the problem first and/or trying to fix it..
By personalized service, you mean personally answering a request about a possible error? How many of those 400 million do you think had real issues and wrote a report to gmail? I would think not that many, comparing to the structure of gmail. Btw, are you assuming it only happened to one user (me)? Well, I am assuming this probably happened to more people. I guess we'll never know. I have checked the previously mentioned issues that could be responsible, found no reason for this. Also, I checked the security log and it doesn't show anything suspicious, although it doesn't have that much info. Why do you say I put in a request for mail recovery? Thanks for your helpful feedback. Sábado, 12 de Abril de 2014 16:34:16 UTC+1, Zack Tennant escreveu: > > Francisco, > > Did you completely miss the first paragraph where he offered many things > to check to figure out for yourself what happened? > > Also, GMail has in excess of 400 million free accounts. You can't > possibly expect them to provide personalized service for (I say this again > for emphasis) free. And for the record, while your response may have been > canned, I assure it it wasn't automated. I have heard this report many > times, and people don't always get ANY response. So you're response was > initiated by a real human being. What I take it to mean is that your > messages missing is not a fault of a problem on their side. The one time > I'm aware of GMail having an issue on their side which removed messages > from thousands of user accounts, the messages re-appeared roughly a week > later. Every other time it's happened to a single user, it was the result > of an action on their side. Either you accidentally removed them, or you > were hacked. Have you checked the security logs Google offers you to see > who's been accessing your account? Did you check all the reasons Andy > stated above which could be causing this from your side? > > Also... you put in a request to recover email. While you may not have > thought you were asking for a backup; you were. > > > On Fri, Apr 11, 2014 at 10:49 PM, Francisco Azevedo < > [email protected] <javascript:>> wrote: > >> First of all, I did not request or expect a backup. Secondly, I didn't >> erase anything. I trully don't understand your reasoning Andy since your >> points go way off target. If you're asking what I would expect from gmail, >> probably a registry of what happened for example, or a reasonable >> explanation. What I didn't expect was an automated canned response. >> >> >> Sábado, 12 de Abril de 2014 1:51:40 UTC+1, Andy escreveu: >> >>> On Thu, Apr 10, 2014 at 3:09 PM, Francisco Azevedo <franciscod...@gmail. >>> com> wrote: >>> >>> Today I realized I have the exact same problem, 2 months of Sent Emails >>>> are gone... February and March. Puff ! >>>> >>> >>> Take a look at your setup to see what might have made them go away. Do >>> you access your email from a mobile device? Do you have IMAP enabled? >>> Does your Gmail account have Filters? Has anyone other than you logged >>> into your account? Did you check the Trash label (assuming that you are >>> looking for them online, and not in a separate email client program such as >>> Thunderbird, Eudora, Outlook, etc.)? Did you change anything in early >>> February about the way you use your email? >>> >>> And all Gmail could say to this was: >>>> >>> ... >>> >>>> ... >>>> After investigating, we discovered that we will not be able to >>>> successfully recover messages in this case. >>>> ... >>>> >>> >>> In my opinion, that's not unexpected. Gmail is a free service. Google >>> doesn't provide backups for free users, and hoping that they would go >>> through backup media over a two month period, to hope to catch messages >>> that were accidentally deleted, is not reasonable. If your Sent emails >>> were deleted the moment they were sent, for example, there might be no >>> record on any backup medium. >>> >>> Andy >>> >>> >>> -- >> You received this message because you are subscribed to the Google Groups >> "Gmail-Users" group. >> To unsubscribe from this group and stop receiving emails from it, send an >> email to [email protected] <javascript:>. >> To post to this group, send email to [email protected]<javascript:> >> . >> Visit this group at http://groups.google.com/group/gmail-users. >> For more options, visit https://groups.google.com/d/optout. >> > > -- You received this message because you are subscribed to the Google Groups "Gmail-Users" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at http://groups.google.com/group/gmail-users. For more options, visit https://groups.google.com/d/optout.
