On Sat, Apr 12, 2014 at 5:08 PM, Francisco Azevedo < [email protected]> wrote:
You guys are pointing out a very good, offtopic, question. Why do you guys > think that, because gmail offers a free service, it doesn't need to offer > proper support? > No. Google provides the basic support to give you 15 GB of free storage with good security and uptime, and they backup that storage so that if a failure happens on their end, they can likely restore what you had. What they don't provide is personal / individual support, as in, a customer service agent to handle your calls, or a support system to fix mistakes a user makes. Those things cost money, lots of it. I think the vast majority of questions about missing messages come from people who accidentally deleted important messages and now they want them back. We see questions about that here in this Googlegroup repeatedly. Andy -- You received this message because you are subscribed to the Google Groups "Gmail-Users" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at http://groups.google.com/group/gmail-users. For more options, visit https://groups.google.com/d/optout.
