Nancy
You can try installing the missing DLL if the reinstallation after
deleting the program files gnucash folder stil gives the same error
. See
https://www.dllme.com/dll/files/libicuin for example
to download and for instructions on correcting and installing it.
On Wed, 2025-12-24 at 20:28 -0600, Nancy Moore wrote:
> I tried reinstalling 5.13 (which had been working before I
> downloaded and
> installed 5.14).
>
> Just like when I've installed 5.14 recently, when I install 5.3, it
> installs without any error messages but when I try to run it, I get
> the
> error message "The code execution cannot proceed because
> libicuin76.dll
> was not found. Reinstalling the program may fix this Problem". But
> when I
> reinstall it, I get the same error message.
>
> Help!!
>
>
> On Wed, Dec 24, 2025 at 7:58 PM Ken Pyzik <[email protected]> wrote:
>
> > Nancy -- just so you know, your data files are safe. They are in a
> > different location that the program files (x86) folder. If you
> > continue to
> > have issues, my recommendation would be re-install version 5.13 and
> > start
> > from the beginning again. Obviously, version 5.13 was working - so
> > logically, if you re-install the last working version (5.13) it
> > should work
> > again. Now, if you go to re-install it and you still have a
> > problem, then
> > you definitely have a mismatch of some kind with the underlying
> > .dll
> > files.
> >
> > So do this -- try re-installing version 5.13 and get back to a
> > working
> > state. Make sure to remove the gnucash folder that is inside the
> > program
> > files (x86) folder. Make sure to either rename it or remove the
> > folder
> > completely.
> >
> > If you get version 5.13 to work - you are back to where you started
> > before
> > you tried to upgrade. You can stay in this state for as long as
> > you want -
> > -you do not need to go to 5.14 and you will be fine. If you still
> > want to
> > go to 5.14 -- then I would de-install version 5.13, and then again
> > go and
> > make sure you remove that gnucash folder in the program files (x86)
> > folder. This should work - but if it still does not work, you will
> > always
> > know that you can go back to the 5.13 version that was working for
> > you.
> >
> > Make sure to report this situation - whichever way you go -- to the
> > users
> > group so that other can chime in if they have had the same issue
> > and now
> > may have a workaround to get it to work.
> >
> > Just so you know -- FYI -- this is something related to specific
> > instances
> > of Windows 11 - because I have the latest version of Window 11 and
> > have
> > never had this issue at all.
> >
> > Ken
> >
> > ------ Original Message ------
> > From "Nancy Moore" <[email protected]>
> > To "Ken Pyzik" <[email protected]>
> > Cc "[email protected]"
> > <[email protected]>
> > Date 12/24/2025 3:45:18 PM
> > Subject Re: Re[2]: [GNC] Help!
> >
> > Several times since getting your reply I have tried deleting
> > gnucash in
> > Program Files (x86). When I install 5.14, it installs without any
> > error
> > messages but when I try to run it, I get the error message "The
> > code
> > execution cannot proceed because libicuin76.dll was not found.
> > Reinstalling the program may fix this Problem". But when I
> > reinstall it, I
> > get the same error message.
> >
> > How do I gain access to my data files??
> >
> > Please help!!
> >
> > On Tue, Dec 23, 2025 at 12:22 AM Ken Pyzik <[email protected]>
> > wrote:
> >
> > >
> > > Copying the list.
> > >
> > > ------ Original Message ------
> > > From "Ken Pyzik" <[email protected]>
> > > To "Nancy Moore" <[email protected]>
> > > Date 12/22/2025 10:21:03 PM
> > > Subject Re: [GNC] Help!
> > >
> > > > Nancy -- this has been a documented issue for some windows
> > > > users. It
> > > has to do with the left over folder contained in the program
> > > files(x86)
> > > folder. After you uninstall GNUcash - I believe all you need to
> > > do it
> > > remove the Gnucash folder that is located in the program
> > > files(x86)
> > > folder. By removing the folder and then re-installing the
> > > program, it will
> > > work seamlessly.
> > > >
> > > > Double check previous messages about this in the list to make
> > > > sure I am
> > > correct -- but I am pretty sure this is the solution. I have
> > > Windows 11
> > > and have never run into this issue -- but others on Windows have.
> > > >
> > > > Ken
> > > >
> > > >
> > > > ------ Original Message ------
> > > > From "Nancy Moore" <[email protected]>
> > > > To [email protected]
> > > > Date 12/22/2025 7:11:54 PM
> > > > Subject [GNC] Help!
> > > >
> > > > > Today I received an email announcing a new version of
> > > > > gnucash (5.14)
> > > to
> > > > > download, which I did and installed.
> > > > >
> > > > > When I tried to run it I got 2 error messages:
> > > > > First: "The procedure entry point clock_gettime32 could not
> > > > > be located
> > > in
> > > > > the dynamic link library C:\Program Files
> > > (x86)\gnucash\bin\libstdc++-6.dll"
> > > > > Second: "The code execution cannot proceed because
> > > > > libicuin76.dll was
> > > not
> > > > > found. Reinstalling the program may fix this Problem"
> > > > >
> > > > > I reinstalled the downloaded file, but got the same error
> > > > > messages.
> > > > >
> > > > > I then reinstalled version 5.13, for which I still had the
> > > > > downloaded
> > > file
> > > > > (and which had worked fine until I installed 5.13), and again
> > > > > got (only)
> > > > > the Second message described above.
> > > > >
> > > > > How do I regain access to the gnucash program to update my
> > > > > file??
> > > > > _______________________________________________
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